OU ONLINE STUDENT SERVICE EXPERT

Student Service Experts provide integrated student services to University students, families, and staff in the areas of billing, financial aid, and scholarships. This position will primarily work with the Online Financial Aid team to serve the online student population. The Student Service Expert will support and meet the service requirements that align with the culture and goals of the culture and goals of OU Online.

We need someone who exhibits:

Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe
environment for students and families and team members, including having emotional intelligence and selfawareness. Transparency and thoughtfulness in communication.

Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, approachable and inclusive. Commitment to collaboration and to being a team player with a positive attitude. Inclusivity, which is the ability to work with a diverse group of people and having the ability to relate and be relatable to all those we serve.

Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management and OU selfmotivation. Consistency in meeting deadlines and responding in a timely manner.

Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority.

Hybrid remote work available.

Required Education: High School diploma or GED

Experience: None

Skills:

• Ability to communicate verbally and in writing
• Ability to accurately read and understand written materials and instructions
• General office an customer service skills
• Working knowledge of Microsoft Office Suite (Outlook, Excel, and Word)&lt/li&gt&ltli&gtExcellent interpersonal skills
• Ability to multitask, be organized, and selfmotivated
• Ability to complete tasks in an efficient and timely manner
• Must be detail oriented for accuracy of data and information

Certifications:

• None

Advertised Physical Requirements:

• Sit for long periods of time.
• Ability to engage in repetitive motions.
• May be required to bend, lift, stoop, and carry.
• Standard office environment.
• Regular pressure to meet productivity standards.

Departmental Preferences:

• Bachelor Degree
• 612 months experience in a student servicerelated field
• Experience working in a Student Financial Center
• Knowledge of higher education
• Familiar with federal financial aid policies and procedures

Supervision: None

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/PoliciesHandbooks/TBTesting.

Diversity Statement

• The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each persons unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement

• The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.