Operations Team Manager – Document & Workflow Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

LOB Specific Description:

This first-level operations management position, reporting to the Operations Manager, oversees a unit/section of the companys internal operations activities. May manage multiple functions within an area and may have team leads reporting to them.

Key responsibilities include:

• Supervision of associates in their day-to-day functions of resolving problems and executing transactions within specific operations units requiring immediate
• Frequent involvement with unit activities
• Motivating, coaching and developing associates to achieve optimal performance results
• Performs all managerial functions, leads project work, and continually utilizes independent judgment
• Less than 50% of time is spent doing actual production work
• Must have 2 or more direct reports

Required Skills: (Must have these skills to be minimally qualified)

• Minimum of two years of direct supervisory skills
• 2-3 years of high-volume production background
• Ability to:
  • Lead large team and execute on plan
  • Communicate, identify &amp escalate issues
• Customer focus/experience
• Ability to work Tuesday-Saturday, 6:00 AM-2:30 PM Eastern
• Flexibility to work off shift hours as required by the business

Desired Skills:

• 2 -4 Year college level education Associate or bachelor’s degree preferred
• 3-5 years of Operations experience
• Ability to:
  • Coach &amp develop associates
  • Inspire commitment and followership
• Print or Insertion experience
• Management focus and discipline
• 5S/Lean/ Six Sigma experience
• Effective management of resources
• Computer skills

Enterprise Role Overview:

This first-level operations management position, reporting to the Operations Manager, oversees a unit/section of the company_x001A_s internal operations activities. May manage multiple functions within an area and may have Team Leads reporting to them. Key responsibilities include supervision of associates in their day-to-day functions of resolving problems and executing transactions within specific operations units requiring immediate and frequent involvement with unit activities. Other key responsibilities will include motivating, coaching and developing associates to achieve optimal performance results. Performs all managerial functions, leads project work, and continually utilizes independent judgment. Less than 50% of time is spent doing actual production work. Typically 3-5 years of Operations experience. Must have 2 or more direct reports

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