Operations Advisor
Expired Job Description :The Role
The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organization and support to maximize performance and productivity.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
Responsibilities
- Maintaining store facilities: supplies ordering, work orders, vendor communication
- Maintaining store fleet: coordinating service, allocation Management
- Maximizing Tesla Scheduling Service calendar for drives and delivery
- Support training, new hire onboarding, organizing and/or executing validations
- Compiling and running daily + weekly reports to analyze store performance and improve
- Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy
- Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment
- Maintaining brand and EHS standards, cascading feedback or adjustments to local team
- Monitoring and executing expenses
- Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps
- Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
- Perform additional responsibilities as assigned to meet business need including Sales and Delivery
Requirements
- At least 1 year of related experience
- Must be at least 18 years of age
- Ability to obtain appropriate state licensing, where applicable
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Ability to work evening hours, weekends and holidays in a retail environment
- Proactive team member who is goal-oriented + highly motivated
- Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work
- Great attention to detail with strong organization and communication skills
- Positive, enthusiastic and passionate mindset
- Legal right to work in the United States
- Must be able to successfully pass a pre-employment background check
Compensation and Benefits:
Compensation ($21.25) is based on a variety of factors including but not limited to work experience, skills, certifications, etc.
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
