Office Support Specialist

State of Iowa, Waterloo, IA 50703, Openings : 1,
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Job Description :

Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

The Iowa Department of Health and Human Services (HHS), Cedar Rapids Service Area (CRSA) is seeking a Typist Advanced to work in the Black Hawk County office to support Social Workers, Income Maintenance Workers, and administrative staff by providing a variety of both general and specialized clerical tasks. This is a full-time position, working Monday through Friday from 8 am – 4:30 pm, with a strong opportunity for advancement, growth and development.

The Typist Advanced is a very important role. This is the face of the office, who greets, screens and routes all our internal and external customers to the right area while providing quality face to face, over the phone and email communication to our internal and external customers. This position also assists with typing reports, forms, letters, correspondence and will assist Income Maintenance and Social Worker staff in prepping, scanning and imaging paper documents for uploading into electronic document management systems. Additional responsibilities include processing incoming and outgoing mail, filing and managing closed case storage including the destruction of computer case records.

Desired and required skills for this position include:
  • Effective and accurate written and verbal communication in English.
  • Efficiently and independently use Microsoft Windows, Word, Excel, Outlook and other necessary systems to perform duties.
  • Comprehend and adhere to confidentiality and security provisions.
  • Prioritize tasks and time to meet established performance goals and critical deadlines.
  • Work productively and collaboratively in a team environment.
  • Adaptable to change as we continually strive to improve processes within the Department.
  • Accurately enter, retrieve, file generated information in various database systems.
  • Travel occasionally when it is necessary to cover absences or vacancies in other offices.
  • Lift and deliver boxes including, but not limited to paper, mail, case files and supplies weighing up to 25 pounds.
We have a great total compensation package, including:
  • Iowa Public Employees Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)
  • Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)
  • Health, Dental and Vision Insurance (See below for more details)
  • Vacation Leave (96 hours/year to begin, and increases with years of service)
  • Sick Leave (144 hours/year)
  • Paid Holidays (9 days/year)
  • Flexible Spending Accounts
  • Life Insurance ($20,000 paid for by the State of Iowa)
  • Long-Term Disability Insurance
For additional information on benefits click here (Download PDF reader)(Download PDF reader).

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the HHS system to apply. Minorities, women, veterans and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit


083 Typing Score of 40 or greater (40-49 WPM)
Information about typing tests and scores related to State of Iowa employment can be found at:

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

  • The ability to type at least 40 words per minute, **as verified by a typing test , and experience equal to one year of full-time clerical office support work.
  • The ability to type at least 40 words per minute, as verified by a typing test, and a total of one year of education and/or full-time experience (as described in number one), where one year of post-high school course work in an accredited secretarial, business, or closely-related curriculum or 30 semester hours of accredited college or university course work in any field equals one year of full-time experience.
  • Current, continuous experience in the state executive branch that includes six months of full-time work as a Typist.
For additional information, please click on this link to view the job description. (Download PDF reader)

Additional Qualification Requirements

***Please Note:
If you do not have a test, you may schedule a time with IowaWorks locations across the state, schools and other places may be closed to take tests. We are temporarily allowing ONLINE tests. Many free and reliable tests can be found by searching online. A site that has been popular amongst applicants is You may also use or The test can be accepted if it is witnessed by another person and it has met the requirements/guidelines on the document submitted.

These guidelines must be met and need to be on the typing document you submit:

  • Gross number of words typed in a five minute timed test
  • Number of errors
  • Net words per minute (one point deduction for each error)
  • Your name and date must be on the document submitted to this office.
  • And it must be signed off by a witness or another person not just from the typing websites electronic signature.
  • You may attach the document to the online application.
Click here for more details about the typing test

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator . Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us – Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

Last Date For Apply: 2024-08-15 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here