Office Experience Coordinator

Office Experience Coordinator

Are you a proactive decision-maker with a knack for providing outstanding hospitality services? Do you enjoy working collaboratively with a team, are engaging and comfortable interacting with and supporting a wide range of customers – from staff to Managing Partners? If so, and if you are passionate about providing an outstanding customer experience, join our team!

Work youll do

Working directly with Deloitte professionals, Ambassadors provides an array of hospitality-related services supporting meetings and events and the daily work environment while maintaining an understanding Deloittes business in order to optimize and customize the support they provide.

As an Ambassador at Deloitte your responsibilities will include:

• Serving as primary customer support assisting or facilitating requests which may include: facility/housekeeping issues, kitchen/pantry management, A/V troubleshooting, and other office services/daily in-office support needs
• Consulting and driving the meetings and event process on behalf of the customer providing support and guidance in areas such as: menu planning, room selection and set-up, sourcing and securing vendors, logistical planning, and day-of execution
• Maximizing work and meeting space utilization by supporting the reservation and meeting space management process working with customers and the team to effectively use office space, including addressing space conflicts and negotiating space needs
• Supporting day-of execution for meetings and events including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions, when needed
• Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a best in class experience. This includes being in office 5 days a week. There is not an option to be remote.

The team

At Deloitte, the internal operations team provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric experience for our Deloitte professionals, clients, and guests.

Basic Qualifications:

• Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented or customer-centric environment
• High school diploma
• Strong technical skills, including proficiency in Microsoft Office

Preferred:

• Associate/bachelors degree
• Advanced experience in Microsoft Office applications
• Hospitality/corporate background with focus on meetings and events
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

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