NOC Technical Analyst

Southwest Airlines, Dallas, TX 75235, Openings : 1,
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Job Description : Department: Network Operations Planning

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Network of Operations (NOC) Technical Analyst invests in the future of Southwest’s People by working with operational users to understand their role s, responsibilities , and business processes . This role gathers data, conducts analysis, and works with UX designers to create quality solutions and ensure s solutions are aligned with stated requirements and comply with departmental standards. The NOC Technical Analyst is a skilled communicator who is ready to drive the future of Southwest Airlines.

Additional Details

The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week.?The Department designates the specific three days of the week Employees must work on-site.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

Southwest Airlines is an Equal Opportunity Employer.?We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
Partner with other Technology team members to provide advice or solutions within area of expertise
Stay informed about current developments within expertise
Identify problems, perform root cause analysis, investigate information, perform impact analysis, and formulate and execute plans to develop solutions
Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Understand dependency identification processes in technology work, verify information and carefully review and check the accuracy of own work
Express ideas as well as business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis
Understand at a broad level how technology platforms/architectures are applied to automated business solutions
Facilitate the creation and maintenance of proper product documentation
Work with Stakeholders and business partners to maintain strong relationships to guarantee objectives and goals are met
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Knowledge of business analysis, process modeling and redesign
Knowledge of technical environments
Knowledge of software development methodologies
Skilled in collecting, organizing, visualizing and assimilating data, including turning raw data into meaningful information using data-oriented programming languages and visualization software
Skilled in analyzing medium to large Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
Ability to work effectively in a strong customer service/team oriented environment
Ability to research, create, and document requirements, processes, and technical specifications
Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
Ability to combine pieces of information to form general rules or conclusions, including finding a relationship among seemingly unrelated events
Required: High School Diploma or GED
Preferred: Knowledge of Jira Align
Intermediate level experience, fully functioning broad knowledge in:
Business analysis, process modeling and redesign
Project Management
Physical Abilities
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work extended hours based on operational needs

Competitive market salary from $97,750 per year to $108,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
  • Potential for annual ProfitSharing contribution toward retirement – when Southwest profits, you profit**
  • Explore more Benefits you’ll love:
  • Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
Last Date For Apply: 2024-06-13 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here