Mobile Expert, Virtual Retail – Overland Park, KS Job in T-Mobile

T-Mobile, 12980 Foster St, Overland Park, KS 66213, Openings : 1, Experience : Not Specified
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Job Description :
Base Pay: $16/hour + commission, first year earnings should exceed $50,000
  • child care subsidy, free college tuition, special discounts on employee phone plans, employee stock program and more!
How are we putting you first?
  • $16.00 hourly plus commission, monthly bonuses,
  • Health Benefits
  • 3.5 weeks of vacation
  • Tuition Assistance: We fully foot the tuition bill at five online universities (FT only)
  • $1,000 TMUS Stock for every employee every year
  • Employee Stock Purchase Program
  • Community Involvement
  • 75% off your T-Mobile phone plan
  • 3 weeks fully paid parental leave
  • Up to $2400/yr. for childcare expenses
You must currently reside in the Kansas City Metro area or be planning a move to Kansas City in order to be considered for this position.

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

**Under current COVID 19 conditions, there may be temporary work from home. As we progress positively through the Pandemic, all Virtual Mobile Experts will be required to return onsite to our Overland Park, KS campus location. We plan to return to the office for the 2022 year, and all employees will need to be able to work onsite**

Sales, Inside Sales, Chat, Call Center, Customer Service, Customer Support

As a Mobile Expert, Virtual Retail, you are a wireless sales and communications solutions expert. You dont just make a sale, you make a connection that improves the lives of your customers! Answer chat communications from T-Mobile website and other virtual platforms to include moving the conversation to a phone call if needed. Help our customers Move Forward with the right device at the right price through an awesome solution.

Were passionate about delivering outstanding customer experiences. Thats why we need you. Youll be a consultant, with a proficiency in analyzing customers needs. Identify and customize the whole package of wireless/voice/data products and services. Its a team that values an awesome sale done right by nice and effective consultants. Theyre specialists in uncovering our customers needs and have a passion to educate, demonstrate and recommend device and service solutions. They Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.
  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.
  • 12 Months Of Customer Service And/Or Sales Experience, Retail Environment Preferred
  • 12 Months Multi-Tasking And Navigating Between Windows Systems. Troubleshooting And understanding of IoT. Computer Hardware Proficiency.

  • Okay. Youve seen what were looking for and youre up to the challenge. Heres what we can offer you in exchange for your outstanding work:

  • Base pay is $16.00 per hour. Virtual Retail Mobile Experts are also eligible for a guaranteed incentive while in training, and for a monthly incentive after training that averages around $10 per hour. This is in addition to competitive benefits and an annual stock grant.
  • Benefits for part-time and full-time associates
  • Medical, dental and vision benefits
  • Matching 401(k)
  • An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
  • Generous paid time-off programs
  • Phone service discounts
  • Education reimbursement
  • Serious growth potential for your career!

  • This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn’t do it without someone like you. So, what do you say? Isn’t it time you explored what could become the career move of a lifetime? We invite you to apply today!
  • Selling and serving to our customers, while providing a flawless customer experience and building customer dedication
  • Consistently uses digital tools in interactions and on-boarding
  • Completes training on T-Mobile experiences, new skills and processes, knowledge of systems, new products and reference resources
  • Sales Skills In New Customer Acquisition, Including Results-Oriented Drive And Confidence For Success
  • Support team initiatives and create an inclusive environment
Equal Employment Opportunity

We take equal opportunity seriously—by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Last Date For Apply: 20/Mar/2022 11:03:00 Job Type : Full Time, Employment Type : Permanent Apply Here