Labeling Quality Assurance Specialist – USDS
Expired Job Description :Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About USDS
At TikTok, were committed to a process of continuous innovation and improvement in our user experience and safety controls. Were proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and were dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.
U.S. Data Security (“USDS”) is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Description
The USDS E-Commerce function is looking for a Quality Assurance Specialist to be responsible for maintaining an effective Quality Assurance program within the Service Delivery team. Our mission is to provide world-class service and experience for customers, sellers and creators. The role is responsible for maintaining the quality standard across our service delivery framework, driving consistency and improving satisfaction.
Responsibilities
Qualifications
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at usds.accommodations@tiktok.com.
Last Date For Apply: 2023-10-04 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEExpiredAbout TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About USDS
At TikTok, were committed to a process of continuous innovation and improvement in our user experience and safety controls. Were proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and were dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.
U.S. Data Security (“USDS”) is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Description
The USDS E-Commerce function is looking for a Quality Assurance Specialist to be responsible for maintaining an effective Quality Assurance program within the Service Delivery team. Our mission is to provide world-class service and experience for customers, sellers and creators. The role is responsible for maintaining the quality standard across our service delivery framework, driving consistency and improving satisfaction.
Responsibilities
- Perform daily audits on the internal system.
- Provide analysis of errors and feedback to respective team.
- Work with training team to align policy understanding of QA and labelers.
- Provide support on Policy/Quality related questions on an ad-hoc basis.
- Responsible in guiding new joiners in order to achieve a ramp up target.
- Work closely with Safety Specialist in order to provide feedback on quality.
- Identify potential errors in policy and correct them on time.
- Conduct quality meetings with the team to analyze errors.
Qualifications
- Bachelors Degree or equivalent education/experience, advanced degree is preferred.
- Minimum 2 years working experience as Quality Assurance Analyst.
- Experience in Content Moderation / Content Quality / Content Safety / Labeling will be an added advantage.
- Strong attention to details and ability to work independently.
- Possesses good interpersonal skills.
- Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Resilience and commitment to self-care to manage the emotional demands of the role.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at usds.accommodations@tiktok.com.
