LAB RECEPTIONIST
Expired Job Description :
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Day – 08 Hour (United States of America) This is a Stanford Health Care Tri-Valley job.
A Brief Overview
The Laboratory Services Receptionist performs reception and clerical work in the laboratory. Assists in routine business and operations matters.
Locations
Stanford Health Care Tri-Valley
What you will do
- Provides support for Clinical Laboratory and Pathology per assignment.
- Prepares and maintain department personnel schedule and arranging meetings, conferences, teleconferences, and travel.
- Maintains customer confidence and protects operations by keeping information confidential.
- Answers phones promptly, forwards and/or takes accurate messages accordingly.
- Answers basic laboratory operation procedure questions for patients, staff and physicians.
- Greets hospital staff and volunteers delivering specimens to the Laboratory.
- Checks samples in for services per laboratory protocol.
- Utilizes the Laboratory software application in an efficient, timely manner
- Receives and processes inpatient specimens and orders. Escalates STAT orders
- Monitors and audit invoices.
- Collects and process data for quality reporting Clinical Laboratory and Pathology.
- Maintains inventory of office supplies and places orders accordingly
- Supports laboratory management team with a variety of administrative projects.
- Attends department staff meetings and in-service programs as assigned
- Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford Healthcare – Tri-Valley’s patient-experience and represents a framework for patient-centered interactions.
Education Qualifications
- High School Diploma or GED Required
- Associates Degree Preferred
Experience Qualifications
- Prior experience as customer service representative Preferred
- Prior scheduling experience Required
- Prior healthcare experience Preferred
Required Knowledge, Skills and Abilities
- Knowledge of medical terminology and industry
- Strong computer skills. Proficient in Microsoft Word, and Excel
- Ability to learn new skills as trained
- Works efficiently with good organizational skills.
- Ability to work in a changing work environment and multi-task
- Ability to work independently
- Excellent telephone and customer service skills
- Excellent written and verbal communication skills
- Strong interpersonal skills
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
