IT Support Specialist

ROLE:

Responsible for providing end user support and software, hardware, and network assistance. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems presented through Help Desk tickets. Documents, tracks and monitors the problem to ensure a timely resolution.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
• Perform PC setups as outlined in the PC Hardening Checklist
• Collaborate with other staff to recreate problems in the test environment
• Verify with the requester that the issue has been resolved and update the ticketing system
• Communicate plan, progress, and issues in a timely manner
• Actively contribute to ongoing process improvement
• Performs other duties or special projects as assigned
• Ability to complete multiple simultaneous projects in a timely manner
• Communications with all areas of the credit union regarding system status, planned upgrades, maintenance windows, and other communications as deemed necessary.
• Performs testing and upgrades as new versions are available and communicates changes with management and organizational staff.
• Coordinates with other departmental staff to ensure that Local Area Network and Wide Area operations minimally impact, or are minimally impacted by, member facing operations.
• Assists with training by working with trainers to educate and inform credit union staff prior to updates being performed.
• Maintains a professional and businesslike appearance at all times, and interacts with all staff and membership in a professional and businesslike manner.

Experience:

One to three years of similar or related experience

NOTICE:

This job description is not intended to be, nor should it be construed as, a contract for employment. All In Credit Union makes no guarantee of permanent employment. This job description is to be used as a guideline to give you an understanding of what the credit union has defined the position to be. Changes to this job description may be made at any time by the President.

All In Credit Union is willing to accommodate handicaps, to the extent a financial services organization can, without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace.