Help Desk Analyst

Booz Allen, Silver Spring, MD, Openings : 1,
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Job Description : Help Desk Analyst

Key Role:

Provide information systems support for operations and maintenance of over 50 custom applications. Create and maintain standard operating procedures and contribute to the efficiency and improvement of the systems. Act as the conduit between a user group and an IT development team and perform as an advanced consultant with the capability to excel at client delivery, having developed expertise in a specific area. Exhibit developed relationships with clients, perform as a highly valued leader for sharing knowledge and giving trusted advice, and interact directly with senior-level clients.

Basic Qualifications:

  • Experience with using Microsoft Operating Systems and Office Suite, including Excel, Word, and PowerPoint

  • Ability to support information technology or computer information systems

  • Ability to support user complaints and issues to ensure accuracy for product delivery

  • Ability to support ticketing systems, including ServiceNow, Jira, or Salesforce

  • Ability to obtain a security clearance

  • HS diploma or GED

Additional Qualifications:

  • 1+ year of experience with information technology or computer information systems

  • Experience using system analysis and troubleshooting to analyze, isolate, and document problems and issues, identify risks, and develop options and solutions

  • Experience distilling complex business processes into clear and actionable user stories with thorough acceptance criteria

  • Bachelor’s degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $41,200.00 to $84,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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Last Date For Apply: 2024-06-13 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here