FAC Front Desk Worker

Job Summary/Objective:

• Provide front desk coverage in the lobby of the FAC monitor and assist with providing customer service to FAC patrons. Track facility usage. Unlock and/or securely lock the FAC and Williams at the end of the day.

Position Type/Expected Work Hours:

• Scheduled shifts throughout the week between the times of 6:30 AM – 8:30 PM, will not exceed 20 hours per week.

Supervisory Responsibilities:

• None

Essential Responsibilities:

• Excellent customer service skills required: courteous, helpful and attentive behavior

• Keep Google calendar, vixenathletics.com, and my.SBC pages open on work computer while on duty to use as a reference

• Manage FAC Membership fees and RhinoFit duties

• Answer the telephone or emails and take messages being concise and professional

• Follow directions with regard to work assignments without supervision

• Be up to date with athletic events, summer camps, and building activities to be able to answer questions and direct people to the proper place for activities

• Keep forms up to date for Checklists, sign in logs, and other building facility use records

• Tidy cardio and weight rooms wash, fold, and store towels

• Confidentiality of all records is required

• Properly open, close and lock the Williams Gym and FAC

• Work well within a team atmosphere

• Maintain a supportive, positive, fun and comfortable environment for our members

• Other duties as assigned at the discretion of the Facilities Coordinator

Work Environment: Indoors, front-desk work. Walking around the buildings and operating doors, laundry

Physical Demands: Must be able to sit, bend, lift (25 lbs.) and stand be able to operate a computer and a phone.

Travel: None

Deadline for Submission: Immediate until filled.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Preferred Qualifications:

• Previous Front Desk experience

• Previous experience in a fitness or athletic gym

• Customer Service Skills

• Attention to Detail