Emergency Dispatcher

**Open and Continuous**

Applications always accepted, and all applicants may apply.

IMPORTANT: Due to current operational limitations caused by COVID-19, we are only providing electronic notifications of your application status to the email address provided on the application. We will not send paper notifications, regardless of notification preference listed on the application. It is the applicants sole responsibility to ensure the email address provided is accurate and the account is reviewed regularly. Timely attention to application notifications is important. Your email provider may have security levels which disrupt our email receipt. We suggest monitoring all email folders, including Spam or Junk, as needed.

The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll facilities comprised of four bridges, two tunnels, and two turnpikes, across the State of Maryland. For nearly 50 years, the MDTA has provided Marylands citizens and visitors with safe, secure and convenient transportation facilities. We are committed to quality and excellence in customer service, and we rely on our organizations values, traditions and – most importantly – our employees to achieve these goals.

Nature of Work: This is the entry (I) level of police dispatching and routine and emergency public safety dispatch for Police and Fire/Emergency Medical Service (EMS) in an emergency communications center of the MDTA and BWI Thurgood Marshall Airport. The incumbent in this position is responsible for receiving, reviewing, coordinating, transmitting, interpreting, tracking and recording law enforcement, fire rescue/EMS, highway maintenance, and general administrative information to ensure the safety of MDTA Police Officers, BWI Fire/Rescue personnel, the traveling public and MDTA employees. The duties and responsibilities for this position include, but are not limited to, the following:

• Monitor, dispatch and receive information, calls from police, fire rescue, maintenance and administrative vehicles over a multi-channel radio
• Dispatch appropriate police officers, fire and emergency services to emergency incidents, accidents, disabled vehicles, security violations, etc. and coordinate response from other mutual aid agencies
• Utilize the Computer Aided Dispatch (CAD) system to ensure the effective receipt, accurate documentation and dispatch of all calls for service
• Answer emergency and non-emergency phone lines for incidents such as accidents, medical emergencies, aircraft emergencies, security violations, Fires, disabled vehicles, etc.
• Utilize the Criminal Justice Information System (CJIS), National Crime Information Center (NCIC), National Law Enforcement Teletype System (NLETS), Motor Vehicle Administration, District Court System and criminal records information to retrieve, interpret and disseminate criminal history to officers on scene
• Responsible for verifying, removing, updating and editing information regarding warrants, stolen vehicles and tags in the NCIC system
• Maintain and record pertinent information in logs, books and computer systems such as Criminal History requests and messages received from other agencies.

Employees receive supervision from an Emergency Dispatcher Supervisor or other designated supervisor. Selected candidates may be assigned to work at either the Metro or BWI location based upon organizational need.

Employees in this classification may be required to work permanent or rotating shifts, weekends, holidays and extended hours. Work assignments may be performed at any of the Communications Centers within the State, requiring that employees provide their own transportation to one or multi-job sites.

MDTA employees are offered a generous benefits package including: a minimum of 10 paid holidays, a minimum of 27* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more! *May be prorated based upon start date.

This position is a proficiency progression classification. All Emergency Dispatcher I incumbents that meet the required benchmarks will be progressed to an Emergency Dispatcher II classification, leading to financial and experience advancement.

MINIUMUM QUALIFICATIONS:

Education: Graduation from an accredited high school or possession of high school equivalency certificate.

Experience: (I) One year of experience in customer service, data entry or clerical work.

Consideration for employment may be based solely on the contents of your application therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

If you have held more than one (1) position at the same employer, please list each position that you held and the length of time that you held each position.

Note: U.S. Armed Forces military service experience as defined under the Experience Requirement of the Minimum Qualifications may be substituted for experience on a year-for-year basis.

Employees in these classifications may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operators license valid in the State of Maryland. Applicants must list the license number and date of expiration on the application.

Notes:

1. MDTA Emergency Dispatcher I employees will undergo training through the MDTA Communications Division Training Program.

2. Employees will be required to obtain (I) and maintain (II) the following certifications:

Criminal Justice Information System Certification (CJIS) Maryland Electronic Telecommunications Enforcement Resource System (METERS)
Public Safety Telecommunicator Certification (PST1)
CPR certification (BWI)
Emergency Medical Dispatch Certification (BWI)
Emergency Fire Dispatch Certification (BWI)