Education, Training, and Outreach Specialist (100% Remote)
Expired Job Description :Public Trust: Other
Requisition Type: Regular
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Job Description
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on an Education, Training, and Outreach (ETO) Specialist joining our team to support the Centers for Medicare and Medicaid Services (CMS) Marketplace Assister Technical Support (MATS) program.
At GDIT, people are our differentiator. As an ETO Specialist, you will be trusted to work on take training needs assessments and develop training materials for customer use. You will also be responsible for working with IT teams to develop and review client deliverables, ensuring Section 508 compliance and create screen language and email templates to support new IT development. In this role, a typical day will include:
- Analyzing and documenting training needs for new or existing IT development work in support of multiple stakeholders.
- Collaborating with the IT team to develop materials
- Collaborate with ETO lead(s) for content development best practices.
- Developing training content for instructional accuracy and instructional design best practices.
- Creating communication including email language and response templates for new or existing IT development work.
- Discussing ETO products with clients and assessing the best fit based on training needs.
- Designing and developing training materials including user guides, quick reference guides, job aids, and other supporting documentation.
- Ensuring products follow instructional design best practices and meet our internal standards and style guides.
- Participating in stakeholder meetings and presenting ETO deliverables and solutions.
- Working with internal team of BA’s, Developers, Testers, etc. to make sure that we have the correct information for ETO materials.
- Work as the Lead ETO resource for the IDR Tower in MATS.
REQUIRED QUALIFICATIONS:
- Bachelor’s degree
- Five + years prior, relevant full-time work experience
- Experience with CMS CCIIO and MATS
- Experience presenting to clients and stakeholders
- Experience creating and developing training materials
- Section 508 Compliance for documents
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Candidate must be able to obtain Public Trust clearance and must have lived in the United States at least three (3) out of the last five (5) years
PREFERRED QUALIFICATIONS:
- US citizen or a Green Card holder
- Knowledge of Salesforce is a plus but not a requirement.
- Ability to work independently and collaboratively.
- Working knowledge of health care, the ACA, and related issues.
- Ability to provide positive and constructive feedback.
- Strong presentation skills.
- Ability to manage time, set priorities, and work under time constraints.
- Excellent organizational skills and ability to multitask.
- Excellent written and oral communication skills.
- Sound analytic, problem solving, and qualitative skills.
- Strong customer service skills.
- Proven team player strong relationship building skills both internally and externally.
