Dir- Primary Care Service Line

Northern Light Health

Department: SVP Clinical Operations

Position is located: Cianchette Professional Blding

Work Type: Full Time

40 hours per week

Work Schedule: 8:00 AM to 5:00 PM

Summary:
The NLH Primary Care Service Line Administrative Director in partnership with the Service Line Physician Dyad, is responsible for planning, directing and evaluating the delivery of standardized best practice of Primary Care services across the system in fulfillment of the Primary Care Center of Excellence strategic plan . S/he will work in accordance with the professional standards of the specialty, applicable regulatory requirements and business/patient care objectives of the organization. The incumbent provides strategic leadership and operational expertise in assessing, developing and implementing initiatives/activities which improve access, panel and new patient growth , financial performance/productivity, patient experience, maximize effective utilization of resources and collaborating with existing clinical and administrative leaders to enhance patient outcomes/service satisfaction of all identified customer groups and generate a competitive advantage for NLH. The incumbent works in close collaboration with the NLH Medical Group leadership and other regional departments/service lines and their respective administrative leaders with respect to business plan development and to coordinate services across the care continuum.

Responsibilities:
Strategic Planning o Works with the Primary Care Co- President of the Medical Group and other NLH leaders to implement the primary care Center of Excellence strategic plan addressing clinic staffing, access, provider recruitment and retention, patient experience, services offered, practice localization, marketing, and other initiatives that arise to ensure activities are aligned with the annual NLH system goals. Leadership o Leads the development of vision and annual goals for the system’s primary care practices. Works with the primary care dyads to address the challenges facing primary care and to ensure effective and efficient management. Provides feedback to the dyads to improve patient care, practice operations and overall processes of care. Creates structure and support for continuous improvement, with particular emphasis on engaging providers in activities to meet practice goals. Operational Oversight o Works closely with both the local/regional primary care dyads and primary care providers to efficiently and effectively deliver quality healthcare and to meet practice goals. Serves as a mentor to providers, especially lead physicians, support as necessary adherence to population health primary care delivery model and quality metrics. o Co-Chairs key work groups, leads and supports as necessary agenda, priorities, recommendations and implementation of action plans o Provide regular reports as requested to regional and /or system level committees/councils. o Visit primary care practices throughout the system as required and participate at regional medical group meetings Performance Oversight o Works with the primary care dyads to attain high quality scores, realize productivity and financial goals, grow the primary care network, and to attain high patient experience, employee/provider engagement scores and compliance with population health metrics. Standardization and Branding o Work with the primary care dyads, Medical Group Leadership and any/all established and/or created work groups to create and reinforce the NLH primary care brand – standardizing the delivery of primary care across all practices within the system Short- and Long-Term Planning: • Anticipates and recognizes the evolving factors that affect current/future needs, and directs the development of strategies/initiatives/programs/projects to respond/foster/support future growth of service line clinical areas(s) and address matter such as: provision of new services, standardization of policies/practices across the organization, increasing market share, maximizing revenues, cross-selling services, improving efficacy/cost-effectiveness of clinical services provided, enhancing patient outcomes/satisfaction and others of similar complexity and consequence understands and ensures the full optimization of available information technology to achievement of overall business objectives develops formal strategic/tactical plans, to include both short- and long-term business planning, with full accountability for achievement of plan objectives presents and gains support for recommendations and directs project management efforts to develop/implement planning objectives. • Works with Medical Group, MO Leadership and Strategic Planning to prepare business case to support direction of recommendations. Performance/Quality Improvement: • Works directly with the system and local Quality leaders to develop, implement, monitor and evaluate systems/initiatives/programs to facilitate performance/quality improvements in keeping with strategic objectives and regulatory requirements, conducts ongoing assessment of the strengths and weaknesses of the assigned clinical area(s) to better understand/identify future needs and challenges evaluates existing systems/program/priorities and future potential to make recommendations for growth, expansions, new services and solvency of existing services based on market demographics and volume projections develops and presents comprehensive recommendations regarding the viability of specific systems/projects plans and directs quality process improvement initiatives/projects to ensure achievement of business objectives. Resource Management/Budget Administration: • Works with Finance to assess impact of service line activities at the local and system level. Assists in developing recommendations for operating and capital budgets. Contributes to cost control analyses, revenue capture recommendations, and productivity assessments. Staff Management and Development: • Working with HR, identify performance standards and develop recommendations for staff training consistent with best practices. Regulatory Compliance: • Work with system Compliance and local leadership to ensure full compliance with internal/external legal and regulatory standards and requirements, and that effective control procedures are in place and fully functioning to preclude improprieties from occurring monitors the effectiveness of current practices in meeting expectations and producing desired results. • Maintains regulatory requirements/regulation, clinical/professional standards, changing customer demographics and competitive industry practices impacting assigned functions, as well as organizational initiatives/changes with potential to impact current strategies, programs and resources determines nature/scope of impact on existing activities and determines effective response/solution while maintaining acceptable service levels and work quality.