Dir- Nutrition Services
Northern Light Mercy Hospital
Department: Food and Nutrition Services
Position is located: Mercy Fore River
Work Type: Full Time
FTE: 40 hours weekly
Work Schedule: 7:00 AM to 4:00 PM
Under the supervision of the Vice President of Human Resources & Support Services, the Director of Food Services directs all aspects of Food Services for multiple locations, including procurement, production and service of food, as well as all food related activity in the kitchen, cafeteria and for special functions. The Director assesses, recommends and implements policies and procedures to ensure compliance with federal, state, city, The Joint Commission and OSHA requirements and consistency in the standard of care and customer service. The Director is responsible and accountable for developing and maintaining a financial forecast and operating budget for each cost center to ensure cost-effective operations. The Director has overall responsibility for performance management within the Food Services departments, including timely performance appraisals, hiring, scheduling of staff, and enforcement of hospital-wide as well as department policies and procedures. The incumbent works collaboratively with the Manager Clinical Nutrition on both inpatient and outpatient services. The incumbent performs duties in accordance with performance standards. The incumbent may have access to highly confidential patient, employee, and Mercy proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements, and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, and other security risks to the organization. The incumbent is accountable for employee safety and will attend safety and loss-control training, engage in injury prevention, perform accident and injury investigations including conducting root cause analysis, and assist in returning employees to regular duty. The incumbent is responsible for participating in and completing all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of Mercy Hospital.
1. Corporate Compliance • Communicates and enforces the system-wide Corporate Compliance program for Mercy Health System of Maine. • Reports any potential or real ethical, legal or regulatory violations to the Corporate Compliance Officer. • Encourages staff to report Corporate Compliance issues either directly or through the Mercy Compliance Line (may be anonymous). • Assists with investigations into alleged violations, and the development and implementation of disciplinary and/or corrective action as indicated. • Continually assesses the department for compliance with all federal, state, local and other regulatory (The Joint Commission, OSHA, CMS etc.) requirements. • Completes annual staff training, ensuring staff understanding of participation in the above. 2. Performance Management: • Establishes and communicates expectations for timelines, training and performance that are realistic and achievable. • Ensures that evaluations are completed in a timely manner by supervisory staff. • Establishes appropriate staffing levels for the department and provides supervisory staff with direction on coverage for these positions. • Provides oversight of all disciplinary actions in the department. • Ensures provision for all orientation, in-service, on-the-job training, and continued development of skills and abilities of staff at all levels. • Motivates and empowers staff to achieve optimal results. 3. Participative Management: • Exercises leadership style that fosters collaboration and achieves consensus and cooperation. • Invokes employees at all levels of the organization in a supportive atmosphere, which is open to ideas. • Takes timely and appropriate actions to resolve identified issues. • Exercises patience and control, especially in difficult or stressful situations resolves conflicts appropriately. • Participates in hospital committees, as required. 4. Quality Management: • Effectively assesses and improves work unit’s performance, reports on outcomes. • Establishes and ensures adherence to standards for quality, appropriateness and cost effectiveness for the menus. • In collaboration with the Manager Clinical Nutrition, monitors the quality of nutritional care provided and guides Performance Improvement activities when needed. • Supports multidisciplinary quality initiatives. • Maintains all department reports and files appropriately. 5. Operations Management: • Takes an active role in daily operation of department. • Recommends, develops, and implements department policies and procedures that maintain or improve department operations. • Monitors status of license and ensures completion of all applications for renewal within timeframe to maintain current license. • Ensures that the Food Services departments adhere to all applicable federal, state, and city codes, laws, regulatory agency requirements, and accreditation organization standards and specifications related to safety and facility operations. • Allocates and delegates work effectively and sets priorities with realistically achievable goals. 6. Financial Management: • Prepares and adheres to department budget, including forecasting of hiring and staffing needs maintenance, improvements, and corrective repair needs purchasing requirements, and capital expansion plans. • Trends and uses financial information to enhance budget process. 7. Change Management: • Proactively assess the needs of the organization and the department and leads initiatives to enhance service and operations. • Serves as a role model of the change expected from others. 8. Performs additional duties as required or assigned.
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help displays a deep awareness of and strong willingness to relieve the suffering of others.
- High School Diploma (GED)
- Work with computers, typing, reading or writing.
- Lifting, moving and loading 20 to 30 pounds.
- Continuous sitting.
- Continuous walking.