Dental Service Representative Job in Blue Cross Blue Shield of Massachusetts

Blue Cross Blue Shield of Massachusetts, Hingham, MA 02043, Openings : 1, Experience : Not Specified
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Job Description :
Ready to help us transform healthcare? Bring your true colors to blue.

1,000 Sign-on Bonus! *
Remote work available (MA candidates preferred)
$ 20.00 / hour ($39,000 / year)
Full Time

BCBSMA is seeking a new Customer Service Representative for our elite Dental Operations Division.

We are looking for a Customer Service l Dental Provider Service Representative to resolve telephone and written dental provider eligibility, benefit and claims-related inquiries in a fast pace, results driven, inbound call center. The Customer Service l Dental Provider Service Representatives will be responding to provider benefit-related issues and questions, responding to questions on corporate and dental policies and guidelines, timely filing, account receivables, and claims processing. The Customer Service l Dental Provider Service Representatives will represent the Dental Operations Division in a positive and professional manner through appropriate telephone techniques and written responses.
Dental Provider Service Representatives work in a structured inbound call center environment.

Assess, identify, and resolve a provider and / or partner internal inquires in a timely and professional manner.
Resolve provider inquiries within the departmental quality and business metric goals established.
Research and handle complex requests in an appropriate time frame with effective follow-up.
Review and manage personal inventory, in a timely manner, including aged inquiries.
Communicate in a clear and concise manner to providers’, peers and all levels of leadership.
Contribute to the achievement of divisional and corporate goals.
Comply with corporate, division, and team policies and guidelines.
Educate providers’ on electronic technology and track trends for process improvements.
Continually develop telephone techniques and research skills through self-assessment and constructive feedback.
Monitor performance indicators in relation to individual, team, and divisional goals.
Participate in workgroups and attend meetings to represent the division as required.
Share innovative and creative solutions that result in increased levels of provider satisfaction.
Foster a team based environment by participating in various activities that lead to Associate support and provider satisfaction.

Minimum HS Diploma or GED is required
At least 1 year experience working in a direct contact, customer service environment preferred
Stellar attendance and punctuality
Call Center experience, highly desired
Strong verbal and written communication skills in addition to being a team player are a must
Must be self-motivated and possess strong organizational and multi-tasking abilities in order to meet strict guidelines.
Must be able to provide service designed to meet the customer’s needs, showing empathy and the ability to apply reasonableness.
Must have a personal commitment to high quality performance through integrity, accountability, compassion, and teamwork.
Proficient computer skills (E.g., Microsoft Word, email management, Internet use, etc.)
Strong navigational skills with multiple systems and current knowledge of technology

  • $1,000 Sign-On Bonus! (The sign on bonus will be paid out in 4 installments of $250, after 3, 6, 9, and 12 months of employment. Associates must remain employed with the company in order to receive each of the installment payments.)
Competitive Pay, Benefits, 401K & More!
Paid Training Program
Daytime Work Hours: Monday-Friday 8:30AM-4:30PM
No weekends or holidays!
3 Weeks Vacation Time + Wellness Time + Personal Days
Professional development & career opportunities at BCBSMA after 12 months of service

?The role is eligible for the following personas: E-worker, Resident & Mobile

If interested, you can expect an email within one day of application to begin the hiring process by taking an online assessment in the comfort of your home. This test will take you less than a half hour! After completion of the assessment, you will also receive a free Workplace Insights Report based on your individual results.


# LI-Remote

Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above

Location Hingham Time Type Full time

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).

Blue Cross Blue Shield of Massachusetts, has a COVID-19 vaccination requirement for building entry. Your offer of employment is dependent upon either being fully vaccinated for COVID-19 or an accommodation based on a disability or sincerely held religious belief, practice, or observance by submitting a request to Human Resources.
Last Date For Apply: 04/Mar/2023 00:00:00 Job Type : Full Time, Employment Type : PermanentApply Here