Customer Success Manager – (Remote OK – USA only) Job in Directly

Directly, Seattle, Openings : 1, Experience : Not Specified
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Job Description :

Directly has an opportunity for a talented Customer Success Manager to join our Account Delivery Team. This individual has experience managing relationships and delivering successful outcomes to customers. They will greatly impact our business by growing Directly revenue and strategic value with top enterprise clients.

As a Customer Success Manager, you will be our clients’ first point of contact and trusted advisor. You will use data analytics and your deep understanding of the Directly platform to optimize the program and deliver support customers love!

Role & Responsibilities:

  • As the liaison between the client and Directly, build and maintain strong client relationships
  • Drive program growth, initiatives, and adoption of best practices. Partner with Account Executives on strategic decisions and line of business expansions
  • Lead program management efforts. Rally resources and orchestrate expansions and initiatives
  • Accountable for agreed-upon KPI targets with clients. Maintain a deep understanding of program KPIs and health indicators
  • Prepare and facilitate client-facing business reviews and regular check-ins
  • Collaborate with the network Community Manager on program optimization opportunities. Inform clients of program health and network needs

Skills & Experience:

  • 3+ years of Customer Success Manager (CSM) or consulting experience
  • Strong client-facing and presentation skills
  • Passion for creative problem solving
  • Ability to make data-driven decisions
  • Highly organized with strong attention to detail and ability to manage multiple tasks and projects

Bonus Points:

  • Experience in the Customer Support space
  • Looker experience


At Directly, we are committed to building a dynamic and inclusive community where everyone can do the best work of their lives. Directly is an equal opportunity employer and committed to creating an inclusive environment. We hire, develop, and retain the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences.

Directly* is a pioneer in customer service for many of the world’s leading brands. Many of the world’s leading brands partner with Directly to support customers with cutting-edge AI and on-demand customer service that consumers love.

Companies like Airbnb, Microsoft, and Samsung improve their customer experience, boosting CSAT by up to 20% while significantly reducing contact center volume and saving millions per year.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

We have an amazingly talented team focused on collaboration and melding together creativity, technology, and data-driven insights. Come join us and contribute to our culture of curiosity, authenticity, and innovation!

Job Type: Full-time

Last Date For Apply: 21/Mar/2022 11:03:00 Job Type : Full Time, Employment Type : Permanent Apply Here