Customer Solutions Specialist I
Expired Job Description :
We are looking for a
Customer Solutions Specialist I
to join our talented team in
Costa Rica
.
As a uniquely qualified candidate, you will:
As a uniquely qualified candidate, you will:
Job Description:
Supervisor: Roberto Carvajal
Horario: turno Admin
Edificio: B25
Confluent Medical Technologies is dedicated to working collaboratively with our customers, taking their projects from rapid prototype into high volume production. Our unparalleled technical expertise, proven experience and partnership with our clients has allowed us to perfect the process necessary to deliver world-class medical devices through innovative material science, engineering, and manufacturing. Our primary capabilities include: Nitinol components, balloon expandable stents and balloon catheters, delivery systems, biomedical textiles, access kits, and guidewires. We take pride in our position as the leader in the medical technology space and are driven by a passion to create products that our clients have envisioned for their customers.
At Confluent, we are committed to our values of teamwork, innovation, accountability, integrity, leadership, and customer focus, and we invest in a team who represents these values. Every member of our team plays a critical role in delivering life-saving medical devices through innovative materials science, engineering, and manufacturing. We are the medical device industrys most trusted partner, and we accomplish this with an organization focused on safety, efficiency, and customer satisfaction.
We are looking for a Customer Solutions Specialist I to join our team in Costa Rica. If you enjoy working in a fast-paced environment and making an impact on our life-saving work, this may be a good fit for you! As a uniquely qualified candidate, you will:
SUMMARY: This is a position in which the constant contact with our international customers will be a fact of every day. Candidate will be responsible for developing and maintaining positive relations coordinate with different teams within the company to ensure customer requests are handled appropriately and in a timely manner, prepare quotations, orders and order acknowledgements. Assists with customer complains, rescheduling orders, order cancelation, billing and accounting questions, as well as maintain customer records.
ESSENTIAL DUTIES AND RESPONSABILITIES include the following. Other duties may be assigned.
- Manage customer accounts
- Identify, and assess customer´s needs to achieve satisfaction.
- Prepare quotation, process orders, and send order confirmations.
- Send tracking numbers, invoices, and certificates of conformances, if required by customers.
- Scan and load contract reviews and POs into the system.
- Participates and leads discussion with customers around delivery schedules.
- Nurture customer relationships, and respond to customers based on the company´s values.
- Create quotes and contract reviews when needed
- Initiate the Return Material Authorization process from customers following internal guidelines and communicate any required credit to the customer, planning and finance. Review open RMA´s for prompt closure.
- Place and process work order of customer product using internal systems.
- Responsible for ensuring personal and company compliance with local and company regulations, policies and procedures for Health, Safety and Environmental compliance.
EDUCATION AND/OR EXPERIENCE: bachelor´s degree in a related area and 2-3 years of equivalent experience in the field. Preferred 2 years of experience in the medical industry. English requirement of at least 90% proficiency (both oral and written).
OTHER SKILLS AND ABILITIES:
- Great focus on problem solving, analyzing information and documentation skills.
- Provide world class follow up to our customers, until every request, problem or question has been fully answered and customer is absolutely satisfied.
- Very good communication skills, when writing, talking, and listening
- Ability to work independently with minimal supervision.
- Ability to write reports
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
- Basic management of ERP (Enterprise, Resource Planning) SAP or Epicor
COMMENTS: This job description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. The incumbent will typically perform other related job objectives, special assignments and less significant responsibilities.
Confluent Medical Technologies is dedicated to working collaboratively with our
customers, taking their projects from rapid prototype into high volume production. Our
unparalleled technical expertise, proven experience and partnership with our clients has
allowed us to perfect the process necessary to deliver world-class medical devices
through innovative material science, engineering, and manufacturing. Our primary
capabilities include: Nitinol components and tubing, balloon expandable stents and
catheters, complex catheters, biomedical textiles, and high precision polymer tubing.
We take pride in our position as the leader in the medical technology space and are
customers, taking their projects from rapid prototype into high volume production. Our
unparalleled technical expertise, proven experience and partnership with our clients has
allowed us to perfect the process necessary to deliver world-class medical devices
through innovative material science, engineering, and manufacturing. Our primary
capabilities include: Nitinol components and tubing, balloon expandable stents and
catheters, complex catheters, biomedical textiles, and high precision polymer tubing.
We take pride in our position as the leader in the medical technology space and are
driven by a passion to create products that our clients have envisioned for their
customers.
customers.
We regret that we are unable to sponsor employment visas or consider individuals on
time-limited visa status for this position.
Confluent Medical Technologies is an equal opportunity employer.
Only qualified candidates will be contacted.
time-limited visa status for this position.
Confluent Medical Technologies is an equal opportunity employer.
Only qualified candidates will be contacted.
