Customer Service Representative – Work From Home Job in Safelite

Safelite, Columbus, OH 43224, Openings : 1, Experience : Not Specified
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Job Description :

Applicants must reside in the state of Ohio.

This is a remote position. Applicants must have personal computer and high speed internet (Download Speed = 25 Mpbs or higher & Upload Speed = 10 Mpbs or higher). Macs and Chromebooks are not compatible.

This service role always puts the customer first – delivering a critical first impression that sets the stage for an all-around extraordinary experience that customers will tell their friends about.

Find a career. Gain a family.

Safelite will be unlike any place youve ever worked. (This wont be just the daily grind!) Youll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, well strive to give you what you need to be happy at work and at home.

ESSENTIAL ACTIVITIES:

  • Uses professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.

  • Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customers specific needs.

  • Provides solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) – always presenting the most accurate product and service information.

  • Maintains professional composure when actively asking customers for the sale or negotiating the price.

  • Enters data into the system in real time, editing for accuracy during the call.

REQUIREMENTS:

  • 16+ years of age

  • Upbeat personality that is driven for success

  • High School Diploma or equivalent (or actively enrolled)

  • Demonstrates a high level of integrity by doing the right thing every time

  • The ability to establish rapport and credibility with customers, stores and peers while using a pleasant voice and maintaining composure

  • The ability to persuade and educate customers on the benefits of Safelite while closing the sale and scheduling their appointment

  • Knowledge of computer and telephone systems

  • The ability to read and utilize optional scripting in a conversational manner

  • Ability and desire to operate computer and telephone systems while seated for extended periods of time

What You’ll Get

  • Competitive weekly pay and bonus opportunities.

  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

  • Up to $5,250 annually in tuition reimbursement.

  • Paid training and all the tools and resources youll need to be successful.

  • View all our health, wealth and life offerings at www.safelitebenefits.com.

Were known as an auto glass company. Thats the focus of what we do. But were much more – were a growing and evolving service brand. And what really makes us unique is our people. Because at our core, were a People Powered organization – and our people come first and our culture matters. Well help you find a fulfilling career path and encourage you to have a life. Let us be the best place youll ever work.

Last Date For Apply: 01/Nov/2022 00:00:00 Job Type : Full Time, Employment Type : PermanentApply Here