Customer Service Representative **Sign-On Bonus $1,500** Job in Metalor Technologies USA

Metalor Technologies USA, 52 Gardner Street, Attleboro, MA 02703, Openings : 1, Experience : Not Specified
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Job Description :

**$1,500 Sign-On Bonus for all Full-Time hires**

Position Summary: The overall objective of this role is to deliver the highest and most efficient customer service. The incumbent handles a variety of transactions and assists in the proper execution of inter-company orders and customer orders. This position reports directly to the Business Unit Manager with a dotted line to the Customer Service Manager.


  • Knowledge of SAP, a plus
  • Experience with FedEx and/or UPS shipping systems, domestic and/or international freight management a plus
  • Effective verbal and written English communication skills
  • Strong math skills
  • Strong customer service skills and demonstrated ability to interact effectively across all levels of an organization, including senior level management
  • Ability to work independently and in a team environment
  • Strong computer literacy
  • Very strong interpersonal skills
  • Ability to effectively communicate with customers and co-workers by phone and email
  • Ability to deal with constant interruptions
  • Ability to multi-task
  • Ability to effectively deal with situations efficiently in a timely manner to meet customer deadlines
  • Attention to detail and accuracy is highly important
  • Excellent organizational skills in order to balance customer service demands together with math/accounting tasks
  • Proficiency in Microsoft Office Suite
  • Ability to use a calculator, computer, telephone, printer, fax, and copy machine


  • Developing and maintaining strong relationships with customers
  • Generating sales orders; ensuring that pricing conditions are accurate and kept up to date for each customer
  • Executing on-time delivery, tracking and managing outstanding customer payments; tracking product shipments on a daily basis
  • File claims for lost shipments immediately
  • Supporting Sales Managers as needed
  • Handling customer complaints by either resolving directly or soliciting the direction/support of the Business Manager or other associates to help resolve. Ensure appropriate parties are notified of customer complaint
  • Timely and accurately entering and executing all Metalor or EEJA inter-company orders and customer orders
  • Maintain transfer prices for intercompany orders
  • Process and manage precious metal hedges for customer orders
  • Communicate with EEJA, other Metalor sites, and Metalor employees to ensure international orders are shipped with correct paperwork; may include HTS code, TSCA form, SDS, CofA, customer invoice, shipping tracking numbers, etc. May need to contact the shipping carrier or customs to resolve issues or provide additional paperwork from Metalor or EEJA
  • Coordinate with ChemPack and Shipping for accurate execution of customer orders
  • Maintains customer pricing and terms
  • Providing courteous customer service and effective communication with clients, company representatives and Metalor associates
  • Provide back up for P&F Customer Service when needed
  • Perform other duties as required or directed
  • Position will be located in Attleboro, MA


  • High School Diploma, Associates Degree a plus
  • Experience in precious metals industry is preferred.


  • At least 2 years of experience in a similar role.

Job Type: Full-time

Pay: $22.00 – $24.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance


  • Monday to Friday

Supplemental Pay:

  • Signing bonus

Ability to commute/relocate:

  • Attleboro, MA 02703: Reliably commute or planning to relocate before starting work (Preferred)


  • High school or equivalent (Preferred)

Work Location: One location

Last Date For Apply: 23/Mar/2022 10:03:35 Job Type : Full Time, Employment Type : Apply Here