Customer Service Representative Job in Viking Cruises

Viking Cruises, Los Angeles, CA 90012, Openings : 1, Experience : Not Specified
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Job Description :

Customer Service Representative

  • This is a 100% remote work from home opportunity.

Every great journey begins with a single call. Viking’s Customer Service department seeks to add Travel Service Specialists to join our growing team. Successful candidates receive 6 weeks paid training before transitioning to the customer service team. Looking for a challenging, yet rewarding career in a fast-paced environment?

Job responsibilities

  • Effectively and empathetically assist a high volume of customers with their existing bookings
  • Listen, assess, and resolve customer questions and concerns to achieve the highest level of customer satisfaction
  • Make outbound calls and provide additional information as needed
  • Ensure accurate and timely service and respond quickly and proactively to customer requests
  • Clearly communicate company policies and procedures
  • Maintain individual and team service quality goals
  • Assist guests with general itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile
  • Maintain individual service quality goals, and adhere to the Call Center Matrix for improved customer satisfaction results
  • Provide technical assistance to callers as needed
  • Maintain customer records in company Microsoft Dynamics CRM tool

General Requirements

  • Previous call center experience (2+ years) in high volume call center
  • Excellent verbal and written communication skills with high level of attention to detail
  • General PC skills, including experience with Microsoft Office
  • Proven ability to provide customers with a first call resolution
  • Ability to problem solve and think outside of the box to find solutions for complex inquiries
  • Ability to develop strong customer relationships and adjust as needed for each customer
  • Adaptable to change and willing to accept coaching and feedback
  • General knowledge of world geography

Technical/Home Office Requirements

  • High speed internet access (minimum 20mbps download/upload speed) on a line dedicated exclusively to connect with Viking equipment
  • Direct ethernet connection to modem/router (Wireless connections, Wi-Fi extenders, Wi-Fi repeaters, MIFI and/or personal hotspots are not compatible with Viking equipment)
  • Distraction free workspace with desk that can accommodate a computer, telephone and 2 monitors

Compensation & Benefits

  • Excellent Medical, Dental, Vision, Life and Disability Insurance benefits at a highly subsidized rate
  • 401(k) with company annual match
  • Paid training, vacation, and holidays
  • Opportunity to take a free and/or discounted Viking cruise
  • Other travel discounts through IATA
  • Discounted theater, theme park and movie tickets

About Viking

Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure’s 2016, 2017, 2018, 2019 and 2020 “World’s Best” Awards.


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Last Date For Apply: 17/Nov/2022 12:11:26 Job Type : Full Time, Employment Type : PermanentApply Here