Welcome to Atento’s Online

Employment Application and Interview Site

for Puerto Rico!

On our state-of-the-art employment site, you will be able to upload your resume and answer your initial interview questions in writing and over the phone. But before you start, heres a brief introduction to who we are.

Atento has been operating in Puerto Rico for 17 years and from our start in 1999, we have been a pioneer in introducing Contact Centers on the island.

We represent large companies in different sectors: Customer Service, Sales, Banking and Communications. We are a company renowned for its employees and their service its customers, which has managed to establish, within their sector, a quality standard in the management of people and the quality and innovation of our contact center solutions.

Currently Atento Puerto Rico has over 750 employees; we have been rated as one of the Great Places to Work in Central America and Caribbean for five years in a row.

About the job

We offer telephone support for various major companies. We are looking for outstanding Customer Service Representatives (CSRs) who want to grow with us.

Job Overview

The duties of the Customer Service Representative include:

• Answer inbound calls from customers

• Respond to customer inquiries with high quality customer service

• Identify and resolve errors ensuring customer satisfaction

• Utilize various company and client software packages

• Job duties are varied offering an outstanding opportunity to learn the inner workings of several types of organizations

Basic Qualifications

• High School diploma or GED

• Experience in a customer contact position is required

• Possess strong communication and customer service skills

• Be proficient on the computer (Windows environment and online resource tools)

• Be available to work a flexible schedule

• Pass our criminal background check and drug screening

• Previous call center experience preferred but not required

OK, now its time to get started! Good luck!