Customer Service Representative Job in 1-800-PACK-RAT

1-800-PACK-RAT, 11640 Northpark Drive, Wake Forest, NC 27614, Openings : 1, Experience : Not Specified
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Job Description :

1-800-PACK-RAT/Zippy Shell, LLC, is the portable storage and moving company that provides the simplest way to store or move your stuff. With numerous storage facilities across the USA, and a growing network of containers and trucks, we can get you anywhere you need to go.

Job summary
The 1-800-PACK-RAT/Zippy Shell service team is looking for customer service agents to join our team at our corporate headquarters in Wake Forest, NC. This is a great opportunity for someone interested in growing their career within a nationwide organization that is continuously recognized for its dedication to customer service and satisfaction. This is a remarkable opportunity for the right person with an established path to advance your career within the organization.

Primary job responsibilities

· Ability to work in a call center environment

· Take a high volume of inbound calls in a supportive call center environment for current customers needing scheduling and account management

· Make some outbound follow-up calls to existing customers

· Provide information, offer additional services and answer questions about various services to the customers

· Use problem solving skills to ensure customers have a positive moving experience

· Night and weekend availability

Required skills

· Strong phone presence and experience in the call center environment is a plus

· Excellent verbal and written communication skills

· Ability to succeed in a fast-paced customer service environment

· Strong organizational and time management skills

· PC proficiency with experience using Microsoft Outlook, Word and Excel

· Knowledge of moving/storage or logistics industry is a plus


· High school diploma required; BS/BA preferred

1-800-PACK-RAT/Zippy Shell offers a robust benefits package including competitive salaries, paid time off, matching 401K, health and dental insurance and much more. When you join the 1-800-PACK-RAT family, you will be part of a company that values every individual and their contributions.

1-800-PACK-RAT/Zippy Shell is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $15.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home


  • 8 hour shift
  • Evening shift
  • Night shift
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Ability to commute/relocate:

  • Wake Forest, NC: Reliably commute or planning to relocate before starting work (Preferred)


  • High school or equivalent (Preferred)

Work Location: One location

Last Date For Apply: 23/Mar/2022 10:03:26 Job Type : Full Time, Employment Type : Apply Here