Customer Service Representative / Call Center Dispatch Job in AAA Northern New England
Join our AAA Northern New England Roadside Dispatch Team!
Call Center Dispatch opportunity at our Portland, ME office!
Starting at $17.85 per hour (Plus weekend shift differential of 10% = $19.64 per hour)
$5,000 Retention Bonus
Full Time – 40 hours a week
All shifts available
Paid Training: Starting January 18th, 2022
Work from Home Options after 6 months
As an Emergency Roadside Dispatcher for AAA Northern New England you are bringing your passion for helping others to a best-in-class organization that is delivering legendary service to our members.
We are hiring for onsite swing shift dispatchers for the call center located at 68 Marginal Way, Portland, ME 04101. The training class will begin on January 18th, 2022.
AAA Dispatchers process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations.
- Process both inbound and outbound calls from members and independent contract stations within a fast-paced, structured, goal-oriented call center environment.
- Successful completion of training without interruption.
- Excellent written, verbal and advanced computer skills.
- Work directly with 350+ independent contract stations facilitating service delivery to members.
- Keep members informed of the status and progress of their requests utilizing various internal dispatching applications.
- Successful candidates will possess a passion for helping people, exceeding their expectations, and the ability to utilize available resources to provide excellent member service.
- Prior Dispatch experience within a high-volume environment is preferred but not mandatory.
- High School diploma, GED or equivalent.
- Successful completion of Auto Club pre-employment assessments, background and drug screenings.
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts
AAA Northern New England is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Location: 68 Marginal Way, Portland, ME 04101, USA
Job Type: Full-time
Pay: $17.85 – $19.64 per hour
- Call Center or Dispatching: 1 year (Preferred)