Customer Service Call Center Representative Job in East Side Clinical Laboratory, Inc.

East Side Clinical Laboratory, Inc., 10 Risho Ave, East Providence, RI 02914, Openings : 1, Experience : Not Specified
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Job Description :

Job Functions, Duties, Responsibilities and Position Qualifications:

Service Representative – Incoming Calls

Schedule :

Full Time

Monday through Friday from 11am-7:30pm

Rotating Saturday (daytime schedule)

Responsibilities :

  • Verify correct patient information & branch comments.

  • Follow-up with physicians/patients as is necessary.

  • Keep supervisor advised on the status of all client services projects or problems within the department. Makes recommendations on improving operational procedures.

  • Problem solve and troubleshoot patient issues.

  • Follow all compliance and HIPAA mandates.

  • As assigned, provide training and guidance to new personnel in the areas of telephone procedures, and department tasks/operations.

  • Assist in maintaining accurate records and patient documentation on a timely basis.

  • Maintain knowledge of all computer functions and operations and including pertinent changes to Client Services software and internet operations.

Requirements :

  • High School/GED

  • Strong interpersonal skills and a desire to help others

  • Professional demeanor and ability to stay cool under pressure

  • Customer service experience – healthcare or medical specific, a plus

  • Strong data entry skills and computer experience


Per the RIDOH and the RI Governors recent announcement the new regulation under Rhode Island General Laws § 23- 1-1 and 23-1-17 requires all healthcare workers to be fully vaccinated for Covid-19 by 10/1/2021. ESCL is compliant with this regulation and therefore will require all final candidates for hire to provide a copy of their fully vaccinated status.

Scheduled Weekly Hours:


Work Shift:


East Side Clinical Laboratory, Inc.

Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Last Date For Apply: 28/Mar/2022 12:03:36 Job Type : Full Time, Employment Type : PermanentApply Here