Customer Service Agent – Starting Pay $16.65/hr – Remote
Expired Job Description :
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Posting Title
Customer Service Agent – Starting Pay $16.65/hr – Remote
Job Description
Prime Therapeutics mission is to make health care work better by helping people get the medicine they need to feel better and live well. If you have a passion for helping others and an interest in the health care industry, we want to talk to you about our opportunity!
As a Member Service Specialist, you would be a part of our remote Call Center team, and responsible for interacting with Prime members, pharmacies and doctors’ offices by providing support and assistance with order processing and general account benefit inquiries. This opportunity will help build your customer service skills and knowledge for a career in healthcare.
What we provide:
- 100% work from home opportunity, all necessary equipment shipped to you
- Paid 8 week training program
- Competitive benefits and bonuses
- A variety of full time schedules, including weekends and evening hours
- A welcoming and supportive Call Center team
- Opportunities to grow your career within Prime
Responsibilities
- Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
- Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
- Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
- Other duties as assigned
Minimum Qualifications
- High School Diploma or GED is required
- 1 year of customer service experience
- Must be eligible to work in the United States without need for work visa or residency sponsorship
Additional Qualifications
- Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
- Strong PC Skills with ability to navigate multiple software systems simultaneously
- Strong communication skills with focus on professional demeanor and empathy
- Ability to multitask
- Detail oriented
Preferred Qualifications
- Contact Center experience
- Some college coursework
- CPhT certification
- Fluency in another language (Spanish)
- Pharmacy Benefit Management or other Healthcare experience
- Work from home (remote) experience (where applicable)
Minimum Physical Job Requirements
- Ability to sit 6 or more hours per day
- Occasionally required to stand, walk and stoop, kneel, and crouch
- Ability to work a flexible schedule including evenings, weekends, holidays, overtime
- Ability to work with a set, pre-determined break and lunch schedule
Reporting Structure
- Reports to Supervisor in the Contact Center
Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
