Customer Service Agent – San Francisco Job in Hawaiian Airlines

Hawaiian Airlines, San Francisco, CA 94125, Openings : 1, Experience : Not Specified
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Job Description :

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘?ina and introducing our islands to the world

Position Overview

Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gates. They possess exceptional communication skills, thrive in a fast-paced environment, and are willing to lend a helping hand.

Interview Schedule

The interview process consists of the following:

  • A 60-minute virtual panel Interview
  • A 30-minute virtual final interview

Candidates successful in the interview process may be invited to paid classroom training at the San Jose training room. Training is held Tuesday – Saturday, 8 hours per day.

Pay and Benefits

This position is covered by a collective bargaining agreement. The current pay for this position is $19.05 per hour. Flight benefits are offered.

Work Schedules

This position is covered by a collective bargaining agreement. Work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift (early morning, afternoon and evening shifts). Work schedules are set, however may change throughout the year should flight schedules change. Shifts may be extended before or after the scheduled end time based on operational need.

This is a part time position. Work schedules are 5 days on with 2 consecutive days off. Each shift is 4 – 6 hours and could be extended to 8 based on operational need. Shifts start as early as 4:00am and end as late at 1:00am.

Minimum Requirements

  • Legally authorized to work in the United States
  • Minimum age 18 years old
  • Possess a high school diploma or equivalent education
  • Ability to lift up to 70 lbs. when checking in guests’ bags
  • Ability to work any shift awarded
  • Ability to complete pre-employment drug test and if hired, random drug testing
  • Provide proof of full COVID-19 vaccination by date of training
  • Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
  • No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.

**Hawaiian Airlines is regulated by the Department of Transportation (DOT – regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

Preferred Qualifications

  • Airline experience
  • Customer service experience in the hospitality industry

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as reported by the U.S. Department of Transportation and was named the No. 1 U.S. airline on Travel + Leisure’s 2022 World’s Best list. Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai?i.

Now in its 93rd year of continuous service, Hawaiian is Hawai?is biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawai?i and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Last Date For Apply: 11/Nov/2022 00:00:00 Job Type : Full Time, Employment Type : PermanentApply Here