Customer Experience Center Representative

Principle Responsibilities

• Provides patient access to systemwide services.
  • Identifies need of customer by using active listen skills.
  • Assists patient, clinical professionals and the general public with access to health care services.
  • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
  • May assist customers with systemwide navigation.
  • May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
  • Systemwide registration processes are consistently followed to ensure accuracy.
  • May include data needed to page critical events.
  • May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
  • May utilizing digital platform tools.
  • May operate a multi-phone system.
  • Other duties as assigned.

Job Requirements

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Associates or Vocational degree preferred
• 0 to 2 years of customer service experience required and
• 0 to 2 years of experience in a health care setting preferred

Physical Demands Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Consider joining our Customer Experience Call Center!

More than just a call center, our team supports the entire system and works directly with patients and family members to help them navigate care.

Two Locations Available:

Allina Commons 2925 Chicago Ave. Minneapolis, MN

Customer Experience Center 8880 Evergreen BLVD Coon Rapids, MN

Multiple Needs available that focus on:

• Full Time (40 hours/week) and full benefits
• Customer Experience Center is open 24/7/365
• Paid Training: First 8 weeks – 8:00 AM- 4:30 PM Mon-Fri
• Shift/schedule will be assigned after 8 weeks of training
• Current shift start times are from 7:00 AM to 11:30 AM
• Shift end times are 3:30 PM to 8:00 PM
• Two consecutive days off per work week
• Weekends may be a part of schedule
• Candidates must be flexible to meet business needs
• Public transportation options are available

Training Cohorts:

Monday, March 25, 2024

Monday, April 8, 2024

Monday, April 22, 2024

Monday, May 6, 2024

Monday, May 20, 2024

Monday, June 3, 2024

Monday, June 17, 2024