Customer Care Representative I

Peoples Bank, Ravenswood, WV 26164, Openings : 1, Experience : Not Specified
Job Description :

Job Purpose

The Customer Care Representative I works directly with customers to offer superior and timely service on consumer banking products. This person should be a team player with excellent communication and time management skills. The CCR I must also be detail oriented.

Job Duties

  • Assist external and internal customers by phone.
  • Provide accurate information to customers. Explaining products, services, and policies in a way that’s easy for the customer to understand.
  • Deliver superior customer service with a friendly demeanor, a can do attitude, and willingness to help at all times.
  • Responsible for working with consumer banking products – money transfers, closing/ordering debit cards, processing loan payments, ordering checks, explaining fees, answering general banking questions, etc.
  • Troubleshoot online banking and mobile app issues – asking customer questions to determine and resolve issues without being able to see what the customer is seeing.
  • Work closely with partnering bank departments to assist customers.
  • Adhere to call center guidelines such as call handling and wrap up times.
  • Have knowledge of /or willing to learn bank systems such as IBS, Harland Clarke, Image Centre, Lotus Notes, etc.
  • Actively accept and provide coaching to other associates. Providing positive feedback to ensure office success.
  • Hours assigned on a rotating schedule in order to provide coverage for the department’s hours.
    • 8am – 7pm Monday-Friday. 8am – 5pm Saturdays.
    • This includes federal holidays with the exception of major holidays (i.e. 4th of July, Thanksgiving, Christmas).
    • Must be willing to stay when needed for special projects.
  • Will perform special projects as assigned.

Education, Experience and Job Skills

  • College degree preferred.
  • High school degree, GED or foreign equivalent required.
  • Bilingual is a plus.
  • Must be able to perform data entry and possess strong computer skills.
  • Excellent telephone communication skills are essential. Strong writing skills.
  • Must have flexibility in scheduling.
  • Hours assigned between 8am-7pm Monday – Friday, and 8am-5pm Saturdays.
  • Must be willing to stay additional hours as needed.
  • Call center and/or customer service experience is strongly preferred.

Basic Qualifications

  • Able to provide proof of COVID 19 vaccination or valid exemption documentation.
  • High school degree, GED or foreign equivalent required.

Equal Opportunity Employer M/F/Disabled/Vet

For inquiries regarding employment with Peoples Bank, email


Last Date For Apply: 2022-07-24 12:07:56 Job Type : Full Time, Employment Type : PermanentExpired