Customer Care Representative I
Expired Job Description :Job Purpose
The Customer Care Representative I works directly with customers to offer superior and timely service on consumer banking products. This person should be a team player with excellent communication and time management skills. The CCR I must also be detail oriented.
Job Duties
- Assist external and internal customers by phone.
- Provide accurate information to customers. Explaining products, services, and policies in a way that’s easy for the customer to understand.
- Deliver superior customer service with a friendly demeanor, a can do attitude, and willingness to help at all times.
- Responsible for working with consumer banking products – money transfers, closing/ordering debit cards, processing loan payments, ordering checks, explaining fees, answering general banking questions, etc.
- Troubleshoot online banking and mobile app issues – asking customer questions to determine and resolve issues without being able to see what the customer is seeing.
- Work closely with partnering bank departments to assist customers.
- Adhere to call center guidelines such as call handling and wrap up times.
- Have knowledge of /or willing to learn bank systems such as IBS, Harland Clarke, Image Centre, Lotus Notes, etc.
- Actively accept and provide coaching to other associates. Providing positive feedback to ensure office success.
- Hours assigned on a rotating schedule in order to provide coverage for the department’s hours.
- 8am – 7pm Monday-Friday. 8am – 5pm Saturdays.
- This includes federal holidays with the exception of major holidays (i.e. 4th of July, Thanksgiving, Christmas).
- Must be willing to stay when needed for special projects.
- Will perform special projects as assigned.
Education, Experience and Job Skills
- College degree preferred.
- High school degree, GED or foreign equivalent required.
- Bilingual is a plus.
- Must be able to perform data entry and possess strong computer skills.
- Excellent telephone communication skills are essential. Strong writing skills.
- Must have flexibility in scheduling.
- Hours assigned between 8am-7pm Monday – Friday, and 8am-5pm Saturdays.
- Must be willing to stay additional hours as needed.
- Call center and/or customer service experience is strongly preferred.
Basic Qualifications
- Able to provide proof of COVID 19 vaccination or valid exemption documentation.
- High school degree, GED or foreign equivalent required.
Equal Opportunity Employer M/F/Disabled/Vet
For inquiries regarding employment with Peoples Bank, email humanresources@pebo.com.
Date:7/18/2019
