Customer Advocate
Expired Job Description :
Are you passionate about making a difference in peoples lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for a Customer Advocate to schedule, route, and dispatch trips to third-party providers. You will handle the coordination of pre-scheduled trips to medical facilities. You will report to our Operations leadership team.
You will…
- Schedule, route, and dispatch trips to all manner of providers
- Help coordinate mass transportation when needed
- Administer trips for volunteer/independent drivers and mileage reimbursement program
- Complete all documentation and process tasks associated with mileage mapping and application procedures if responsible for volunteer/independent drivers and mileage reimbursement programs
- Work with transportation providers and health care facilities to resolve problems
- Assign reservations to network providers to ensure that vehicle resources are used most to meet client demand
- Manage with transportation providers
- Ensure accurate trip data input
We are excited to speak to someone with the following…
- High School Graduate or General Education Degree (GED)
- 2+ years customer service experience in an inbound call center environment with heavy phone volume and data entry
- Routing, scheduling or dispatch experience
- Prior in-bound call center experience
- Knowledge of transit system
Pay ranging from $17.50
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post -Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
-
EEO is The Law – click here for more information
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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at
recruiting@modivcare.com.
