Customer Advocate

Modivcare, Dover, DE, Openings : 1, Experience : Not Specified
Job Description :
Are you passionate about making a difference in peoples lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for a Customer Advocate to schedule, route, and dispatch trips to third-party providers. You will handle the coordination of pre-scheduled trips to medical facilities. You will report to our Operations leadership team.

You will…
  • Schedule, route, and dispatch trips to all manner of providers
  • Help coordinate mass transportation when needed
  • Administer trips for volunteer/independent drivers and mileage reimbursement program
  • Complete all documentation and process tasks associated with mileage mapping and application procedures if responsible for volunteer/independent drivers and mileage reimbursement programs
  • Work with transportation providers and health care facilities to resolve problems
  • Assign reservations to network providers to ensure that vehicle resources are used most to meet client demand
  • Manage with transportation providers
  • Ensure accurate trip data input

We are excited to speak to someone with the following…
  • High School Graduate or General Education Degree (GED)
  • 2+ years customer service experience in an inbound call center environment with heavy phone volume and data entry
  • Routing, scheduling or dispatch experience
  • Prior in-bound call center experience
  • Knowledge of transit system

Pay ranging from $17.50

We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&ampD
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post -Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.
  • EEO is The Law – click here for more information
  • Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
  • We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at
Last Date For Apply: 2023-10-07 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEExpired