Credit Card Customer Service PM Shift
Expired Job Description :About This Role
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the worlds leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply:
This position is based in our Chatham customer care center and is considered an on-site position. New employees should feel confident they will be provided support and safety following CDC, state and local guidelines including social distancing and wearing masks, among other protocols to keep our spaces sanitary. We are monitoring the situation closely and continue to take precautions to ensure the safety of our employees.
The hiring of our Chatham Account Specialists will be done in small groups and spread throughout the remainder of the year.
Class Start Date: August 14, 2023
Shift Requirements: 3:00pm – 12:00am, Monday – Friday w/weekends.
What You’ll Do
Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigate a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.
You’ll spend the majority of your shift talking with our customers, listening to their concerns, and providing the best solutions. You’ll be a master problem solver! You might interact with customers on the phone, in a chat session, or responding to emails.
We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover.
We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You’ll Do It
Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
Leverages 2 standard screens, verbatim scripts and procedures
Builds the Discover Financial brand by providing industry-leading care and innovative solutions
Qualifications You’ll Need to Succeed
The Basics
Be reliable! We need you here to take care of our customers. Be committed to working your schedule.
Enjoy helping others. You will be busy, taking call after call, assisting our customers.
We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.
Positive energy, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.
We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.
Bonus Points If You Have
High School Diploma or GED
1+ years of experience in related field
A credit screening may be required for some roles within Discover Home Lending.
Compensation:
The base pay for this position generally ranges between $18.00 to $21.30. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com.
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
