Collections Representative

This position is the initial career step toward the full working level. These entry level positions do not require tax experience – comprehensive paid training is provided.

Collections Contact Representatives:

• Interpret and apply applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, to advise, inform, assess, and collect taxes, and associated liabilities.
• Research and analyze information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts.
• Contact taxpayers and/or their representatives in response to IRS contacts regarding a variety of delinquent situations.
• Provide explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
• Advise taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourages voluntary compliance with tax laws.

For complete requirements, qualification, and duties, please visit the job announcement to apply.

Job Type: Full-time

Pay: $37,696.00 – $60,641.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid work

Work Location: Hybrid remote in Andover, MA