Client Care Representative (RFD) – Work Remotely
Expired Job Description :
To apply please visit:
https://jobs.careerstaffing.net/job-detail/38953/client-care-representative-rfd-work-remotely
Description_x000D_
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Remote Flexible Jobs (remoteflexiblejobs.com) is seeking a Client Care Representative._x000D_
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POSITION TITLE: Client Care Representative 1 Phone and/or Chat_x000D_
REPORTS TO: Client Care Supervisor_x000D_
LOCATION: Remote – Work at Home_x000D_
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We are Remote Flexible Jobs, Working Hard for the Hardest Working._x000D_
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NO SALES – NO OUTBOUND CALLS – ALL CUSTOMER SERVICE – FLEXIBLE SCHEDULES – A REAL WORK AT HOME OPPORTUNITY_x000D_
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In a world where the hardest working Americans are strapped for both time and money, Remote Flexible Jobs is on a mission to be their advocate. For many of our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We would like your help in making their overall experience with Jackson Hewitt one they will tell their friends and family about!_x000D_
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POSITION SUMMARY_x000D_
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The Client Care Representative 1 position is responsible for providing a world class experience to our current and potential clients by answering calls or web chats in a Work at Home Contact Center environment. You will resolve 1st Tier level interactions via phone and chat, or escalate to Tier 2 upon Client request or applicable resolution path._x000D_
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Salary: $18.00 to $21.00 /hour_x000D_
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Lets Get Started!_x000D_
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Apply and register today at [ Link removed ] – Click here to apply to Client Care Representative (RFD) – Work Remotely and select the Remote Customer Service Job Network. _x000D_
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Please reference user code RFCarolH._x000D_
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Please contact our office staff at 1*405*633*0079 if you have further questions._x000D_
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Job Requirements_x000D_
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ESSENTIAL DUTIES AND RESPONSIBILITIES_x000D_
To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of executive management._x000D_
Use available tools, knowledge base, and communication skills to effectively research and transmit accurate information with a goal of resolving the Client’s reason for contact in one call._x000D_
Take ownership in assisting, researching, resolving, or escalating Client issues._x000D_
Verbally de-escalate and handle difficult Client situations._x000D_
Understand and implement new information and procedures efficiently and professionally._x000D_
Understand detailed policies and procedures and explain these to the Client in a manner which is easily understood._x000D_
Utilize multiple systems to access Client information, research issues, educate and solve the Client’s reason for contact._x000D_
Accept and implement Quality and Performance Management Coaching / Feedback._x000D_
Handle and hold secure confidential and sensitive Client information._x000D_
Diligently and accurately document Client records and cases._x000D_
May be asked to assist with other program support including email, web chat, co-browse, outbound and other support initiatives._x000D_
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Skills or Expertise_x000D_
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EDUCATION AND EXPERIENCE_x000D_
High School Diploma or GED required._x000D_
1 to 2 years of relevant Contact Center experience._x000D_
Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor and the ability to maintain a confident, friendly and helpful tone in conversation. Bi Lingual Spanish a plus._x000D_
Excellent computer navigation and data entry skills_x000D_
Proficiency with learning new technology and system applications._x000D_
WORK AT HOME REQUIREMENTS_x000D_
Windows 10 PC with minimum of 4 gigs of Ram and Google Chrome as main browser_x000D_
Wired or Wireless Network speed at or above 20 mbps_x000D_
A quiet room with no background noise or possibility of audible interruptions_x000D_
Dual ear USB Headset with microphone and noise cancelling function_x000D_
PHYSICAL DEMAND AND WORK EFFORT_x000D_
Keying / typing, sitting, standing, walking._x000D_
Minimum 35 WPM_x000D_
Constant mental and/or visual attention the work is either repetitive or diversified requiring constant alertness in a Work at Home Contact Center environment._x000D_
Compliance with company attendance standards._x000D_
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._x000D_
FLSA status: Seasonal, Hourly, Non-Exempt.
To apply please visit:
https://jobs.careerstaffing.net/job-detail/38953/client-care-representative-rfd-work-remotely
