Client Assistance Specialist; Grade 20 (Domestic Violence)

The Montgomery County Sheriff’s Office is seeking a Client Assistance Specialist to work with the Family Justice Center (FJC) Director and FJC Program Manager in the Sheriff’s Office to provide a full range of services, information and resources to domestic violence victims.

About the position:

The Client Assistance Specialist will be given an active caseload through outreach assignments, calls into the Center, and walk-in clients to the Center. Casework responsibilities include but are not limited to: conducting needs assessments, conducting danger assessments, providing comprehensive safety planning, informing clients about various civil and criminal legal processes, and providing referrals to appropriate resources through partnerships maintained within the FJC network of providers.

This position requires collaboration with both law enforcement and human services entities to provide coordinated interventions and assistance to victims. This position requires the ability to maintain detailed records and statistics on all casework.

Bi-lingual applicants are strongly encouraged to apply. If the candidate selected for this position possesses multi-lingual skills, s/he will be required to successfully pass an examination assessing oral communication, reading comprehension, and interpreting skills. The County recognizes the following languages as being eligible for multi-lingual certification: Spanish, French, Amharic, Korean, Chinese, Vietnamese and Sign Language.

Important information about this position:

• Work hours: This position will be assigned to one of three shifts (8:00am – 4:30pm, 8:30am – 5:00pm, or 9:00am – 5:30pm)- Monday through Friday. The exact hours will be determined at the time of hire.
• This position is not eligible for tele-work and must be performed in person.

Selected applicants must successfully complete a background investigation and drug/alcohol screening.

Effective August 30, 2021 all new hires will be required to provide proof that they are fully vaccinated against the COVID-19 virus prior to their first date of employment. Individuals who are unable to be vaccinated should contact OHR@montgomerycountymd.gov to discuss possible accommodations.

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a Lateral Transfer candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law : Except as provided by law or regulation, the Countys Public Employees (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code . Additional information about outside employment can be obtained from the Ethics Commission website.

Experience: One (1) year of Professional experience in an applicable human service setting which involved direct, substantive client contact and service delivery.

Education: Graduation from an accredited college or university with a Bachelors Degree.

Equivalency: An equivalent combination of education and experience may be substituted.

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

1. Case Management

2. Collaboration and Partnership

3. Case Work Documentation

4. Crisis Intervention

5. Computer Software Applications