Claims Adjuster

As a Claims Adjuster, you will be dedicated to reviewing client claims and dealing with any questions and queries that arise. The role will involve processing claims by researching the policy, documentation and coverage terms.

You will be highly organised and comfortable building relationships and working with all levels of the firm. Stakeholder management and communication will be vital to the success of the role.

This position requires a self-driven, high-energy, professional who’s passionate about disrupting an industry and wants to be rewarded for their performance and contributions.

We believe that with a growth mindset, tech-first innovation, and focused execution, anything is possible. We value others’ insights and ideas to build a collaborative, entrepreneurial, and light-hearted environment.

Key Responsibilities

• Analyse insurance claims to help prevent fraud.
• Maintains good relationships and communication with underwriters, brokers and risk analysts
• Resolve claims in a timely manner and ensuring a fair settlement and good customer service for the client
• Determines covered insurance losses by studying provisions of a policy or certificate
• Establishes proof of loss by studying documentation and assembling additional information from outside sources
• Documents specific claims by completing and recording forms, reports, logs, and records
• Prepares reports by collecting, analysing, and summarising information
• Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations
• Maintains quality customer service by following customer services practices and responding to customer inquiries
• Provides legal support by assembling documentation for settlement action
• Protects operations by keeping claims information confidential
• Stay up-to-date on local, state and federal law changes in the insurance field.
• Attend client meetings as required
• Other duties as assigned by your manager

Skills and Qualifications

ESSENTIAL

• Minimum of 1-2 years of experience within a similar claims or insurance position
• Understanding of insurance claims negotiation and settlement techniques
• Proven administrative experience
• Strong analytical and communication skills
• Excellent time management and organisational skills
• Comfortable dealing with internal and external senior representatives
• Eagerness and willingness to learn
• Accuracy and attention to detail
• Self-starter and takes initiative
• Effective listening, strong verbal and written communications skills (including grammar)
• Must have outstanding interpersonal and problem-solving skills
• Thrive in a fast-paced, high-growth, rapidly changing technical environment

DESIRABLE

• Desired background in Cargo, Ocean or Inland Marine Insurance (including MTC)
• Background in Claims management or adjusting
• Has obtained adjusters licenses in multiple states such as Florida
• Excellent knowledge of the latest local, state and federal insurance related policies
• Enthusiastic about emerging technology and insurtech
• Proficiency in Microsoft Word, Excel, PowerPoint and Google Documents

About Us

We’ve combined groundbreaking AI and industry expertise to create a service that goes beyond conventional cargo insurance. This is holistic freight protection.

With trailblazing end-to-end InsurTech, our mission is simple: empower brokers to better serve the freight community, maximizing profits and minimizing losses for all.

At Loadsure, we celebrate the spirit of individuals and empower them to grow. Fostering a culture of personal freedom, mutual respect, and collaboration, we enable the professional success of each person, regardless of race, ethnicity, culture, nationality, religious belief, sexual orientation, gender identity and expression, age, marital status, or disability. Understanding, communication, respect among all people: This is how we’re nurturing a diverse and inclusive workplace in which everyone can thrive.

Credo

We believe with a growth mindset, tech-first innovation and focused execution, anything is possible. We value others’ insights and ideas to build a collaborative, entrepreneurial, and lighthearted environment.

Vision

Through the use of human-centric technology, we will be a global leader in end-to-end risk management.

Mission

We help Assureds understand risk and reduce loss by enabling Brokers to better serve their communities. We’re industry experts, using data and technology to create Insurance. Simplified.

Why work for Loadsure?

• Competitive salary
• Fantastic company stock options
• Remote working with great flexibility
• 25 annual leave days, in addition to our recognised national holidays
• Enhanced maternity/paternity/adoption/shared parental leave
• Birthday day off
• Subsidised gym/wellbeing membership
• PerkBox
• Strong healthcare coverage for employees and their families
• A culture of work-life balance
• A community that gives back
• Engaging and collaborative work environment
• An exciting opportunity to work with a talented team that’s passionate about what they do and believes in their product and people
• Career development opportunities
• Online learning platform

loadsure.net