Child Supp Enforce Specialist I

DOR Child Support, 100 Cambridge Street, Boston, MA 02114, Openings : 1, Experience : Not Specified
Job Description :

Agency Overview

The Department of Revenues core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.

Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview

The mission of the Department of Revenue’s Child Support Enforcement Division is to protect the economic well-being of the Commonwealth’s children by enforcing the financial responsibilities of parenthood. Effective child support enforcement is an essential part of the larger effort by the Commonwealth and the federal government to promote families’ economic self-sufficiency.

DOR/CSE’s core functions are to establish paternity, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities.

Child Support Enforcement Specialist I – Regional Office Teams

The Massachusetts Department of Revenue Child Support Enforcement Division is seeking individuals to fill Child Support Enforcement Specialist I positions for its regional office teams. These positions are included in DOR/CSE’s hybrid work model as described in the following paragraph.

DOR/CSE utilizes a hybrid work model where employees work both in-office and remotely, depending on operational needs. Entry-level candidates may be required to work in-office with greater regularity. However, all candidates must ensure they have the appropriate work environment for telework, including but not limited to, connectivity, and resource access to conduct their job duties while remote. Candidates must be able to work effectively both in-office and in an isolated setting. Candidates must be organized, highly disciplined, conscientious, motivated, and able to perform in a fast-paced environment. Candidates must be available to travel to their officially designated work location with as little notice as the same workday should an exigent circumstance arise.


Child Support Enforcement Specialist I staff assigned to our regional office teams work with customers to create child support cases establish paternity and court orders for child support and health insurance research and address case issues and ensure compliance with child support agreements and court orders.

Some CSE regional office teams are statewide virtual teams, where supervisors and other team members may not be in the same regional office. Other CSE teams are managed locally, where supervisors and other team members are in the same regional office. In either team operation, individuals may need to meet with teams at an office location other than the designated home office location.

The job duties performed by the regional office teams are summarized below. Specific team assignments will determine a successful candidate’s actual job responsibilities.


  • Provides services to customers, customer representatives, employers, and other state offices and agencies by responding to inquiries received by telephone, in writing, or in person by providing technical assistance and guidance by explaining proposed or completed actions on a case and by educating customers about federal and state laws, rules, regulations, and agency policies governing the Child Support Enforcement Program.
  • Reviews customer applications and referrals from other state agencies to determine eligibility for services and obtains information through on-line research, contacts with customers and/or referring agencies, and analyses of court and other records as needed to create and prepare cases for the establishment of paternities and court orders for child support and health insurance or enforce existing court order for child support and health insurance.
  • Reconciles participant and case data by performing research and analysis in order to identify, verify, and update information about case participants.
  • Obtains copies of court orders establishing paternity and addressing child support and health insurance obligations and updates on-line case information with the financial and non-financial court order terms.
  • Engages customers in addressing child support issues by defining the problems and sources diagnosing the problems through the establishment of facts, analyses of information and drawing of conclusions developing and prioritizing the steps to problem resolution and executing corrective action as necessary to meet customer needs and comply with federal and state laws, rules, regulations, and agency policies governing the Child Support Enforcement Program.
  • Assists in the enforcement of court orders and collection of current and past-due child support by managing cases eligible for drivers’ and professional license suspension, contempt action, or enforcement by another child support agency by researching customer profile information and payment compliance history by determining the appropriate enforcement actions to be initiated by implementing and monitoring payment agreements and by identifying eligibility for enforcement exemption.
  • Manages case and/or customer-specific issues that require routine review and evaluation of payments and financial balances in all accounts and subaccounts for typical or unexceptional case scenarios.
  • Reviews child support orders for consistency with customers’ ability to pay determines eligibility for changing the court ordered terms and, if appropriate, works with customers to return to court for order modification.
  • Collaborates with other state or international child support enforcement agencies to initiate child support enforcement actions when one or more parties are located outside of Massachusetts and responds to other state or international child support enforcement agencies who seek assistance in establishing, enforcing, or modifying child support orders when one or more parties reside within Massachusetts.
  • Maintains data integrity and safeguards child support information by reviewing the validity of account information communicating with involved parties to gather information securing supporting documentation to initiate changes making necessary adjustments to case information and documenting activities and customer interactions to ensure the accuracy and confidentiality of case records.

Qualifications at Hire:

  • Ability to communicate effectively, both verbally and in writing, to appropriately document case activities and represent the agency in a professional manner.
  • Ability to maintain a calm manner and interact appropriately with others in emotionally charged or stressful situations.
  • Ability to use a computer to conduct research, manage databases and produce written documents.
  • Ability to research and integrate data from a variety of sources.
  • Ability to gather information through questioning and observing individuals and by examining records and documents.
  • Ability to review financial records and perform mathematical calculations.
  • Ability to multi-task, prioritize responsibilities and maintain accurate records.
  • Ability to interact effectively with and establish rapport with diverse groups of people.
  • Ability to exercise discretion in handling confidential information.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance child support compliance education verification Massachusetts CORI checks criminal background checks in state(s) of current and previous residence/employment validation of eligibility to work in the United States and national fingerprint-based criminal background checks.

Minimum Entrance Requirements:

Knowledge, Education and Experience:

Applicants must have at least (A) two years of full-time or equivalent part-time, professional or paraprofessional experience in work involving customer service, social work, educational/employment/vocational counseling, accounting, collections, case management, criminal justice, law enforcement/investigation or related fields, or (B) or any equivalent combination of the required experience and the substitutions below.

Incumbents may be required to have a current and valid motor vehicles driver’s license at a class level specific to assignment.


A Bachelor’s degree or higher may be substituted for the required experience.
Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Official Title: Child Supp Enforce Spec I
Primary Location: United States-Massachusetts-Boston-100 Cambridge Street
Job: Community and Social Services
Agency: Department of Revenue
Schedule: Full-time
Shift: Day
Job Posting: Feb 2, 2022, 3:55:15 PM
Salary: 55,036.54 – 74,951.50 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Allan Motenko – 6176263410
Bargaining Unit: 08-SEIU – Local 509 – Social/Rehabilitation
Confidential: No
Last Date For Apply: 2022-05-08 01:05:00 Job Type : Full Time, Employment Type : PermanentExpired