Call Center Specialist 12.50/hr – Work from Home! Job in Walmart
To continue prioritizing the health and safety of our associates, Walmart will require all market, regional and divisional associates who work in multiple facilities and all campus office associates to be fully vaccinated against COVID-19 by their first day of employment. We realize there may be some associates who cannot get vaccinated because of medical issues or due to sincerely held religious beliefs, and we have policies and procedures to address those situations.
We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding expectations, building relationships, and providing individual and team recognition.
We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.
As a Resolution Specialist, you will manage a high volume of incoming calls from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.You will be communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
Resolution Specialists must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. You will be ensuring compliance with local, state, federal laws, regulations, company policies and procedures by analyzing and interpreting reports. You will be implementing and monitoring human resource compliance processes, action plans to improve performance and ensuring confidentiality of information, documentation, and assigned records.
- High school diploma or GED
- Proficient with Microsoft Office programs (Outlook, Word)
- Bachelors: Finance, Bachelors: Information Technology, Bachelors: Mathematics
- Finance/Accounting, Information Systems, Managing Departmental Payroll experience
- Customer Support experience
Hours: ? We provide 40 hour per week shifts, 7 days a week!
This position is open to ANYONE in the USA, and all equipment will be provided for your new 100% remote opportunity.
Job Type: Full-time
Pay: $12.50 per hour
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- 8 hour shift
- Monday to Friday
- Weekend availability
- Bonus pay
- High school or equivalent (Preferred)
Work Location: One location