Call Center Representative
Expired Job Description :
Description:
The Call Center Representative is responsible for the day-to-day activities at the Call Center to facilitate efficient operation and excellent customer service.
Responsibilities
- Places, receives and routes a high volume of calls through the switchboard. Supplies information to callers and relays messages.
- Schedules patients for office visits, IME’s and Workers Compensation appointments.
- Transfer calls to appropriate staff and responds to patient’s requests.
- Page physicians and clinical staff with emergencies.
- Provides assistance to patients and family members through answering questions.
- Knowledge of each physician’s specialty and scheduling preferences.
- Able to transfer calls to and from the answering service.
- Maintains the non-assigned physician log.
- Reschedule appointments from physician close out requests.
- Able to retrieve messages from the group message mailbox and answering service follow through on calls until they are completed.
- Assists with on-the-job training of new employees.
- Rotates between the Call Center and Reception.
- Able to follow work schedule. Arrive and be ready to work at scheduled time.
- Assists in maintaining a clean and safe work environment.
- Completes other comparable duties and assignments as directed by the Manager.
- High school graduate.
- At least 3 years of customer service experience preferred.
- Able to work in a fast-paced environment.
- Communicates effectively in writing and verbally
- Good knowledge of IBJI locations, physicians, and functions of each facility.
- Knowledge of the telephone system and answering service.
- Computer usage is required to perform the duties of this position. Good knowledge of PC operations and software are required.
- A clear and pleasing voice and manner of speaking.
- Outstanding customer service skills.
