Call Center Representative
Expired Job Description :
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JobID: 3377
Position Type:
- Collaborates with Program Coordinators and Clinical Directors regarding client’s follow up appointments in our system of care.
- Retrieves, copies, and forwards chart/medical record information to facilitate client visit.
- Answers multi-line phones to screen and route callers, take messages, and schedule appointments to ensure optimum levels of client volume and flow.
- Inputs all client information in system and ensures information is accurate.
- Follows up on “no shows” and assesses scheduling problems for the CMHA’s Open Access Center.
- Monitor and address all inquiries submitted to the CMHA scheduling email and follow-up to ensure clients requests are responded to in a timely manner.
- High School Diploma or GED
- A minimum of 3 years’ experience working in an office environment.
- Intermediate to advanced experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint
- Experience in an electronic record system
Clerical/Administrative
Date Posted:
3/4/2024
Location:
233 Main Street New Britain
Why CMHA?
As a 2022 Hartford Courant Top Workplace and one of the largest behavioral health care providers in Connecticut, we have 40 years of experience in delivering mental health and addiction services to over 7,300 children, adolescents, and adults annually.
We care about our employees by offering Medical, Dental, and Vision Insurance packages that help you strike a harmonious work-life balance. Our time off policy offers 9 paid holidays, 2 CHMA/Personal days for you to have the opportunity to celebrate the important traditions of the year with your loved ones and up to 24 days of PTO that increases with years of service. CMHA offers company paid Life Insurance and Long Term Disability. CMHA also provides student loan repayment plans and employee discounts for shopping, travel and entertainment. We also care about your future with a 403(b) retirement plan with CMHA matching starting after 1 year of service.
Internal mobility is a focus at CMHA with 6 members of our leadership team growing from individual contributors to Senior Leaders.
CMHA is looking to hire a Call Center Representative. This position will be located in New Britain.
Position Summary: The Call Center Representative is responsible for the screening/processing of incoming calls to CMHA’s Call Center, providing customer service support to program(s), and database management to ensure effective client service and optimum levels of client volume and flow.
Preferred qualifications:
Community Mental Health Affiliates is an Equal Opportunity Employer except in the case of a bon fide occupation qualification or as otherwise permitted or required by law, does not discriminate of the basis of race, color, age, disability, sec, childbirth (including pregnancy) or related medical condition including by not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familiar status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Any individual needing assistance in making application for any opening should contact the Company’s Human Resources Department.
