Call Center Representative, Health Insurance, Remote

Are you passionate about helping people? Do you thrive in a fast-paced environment? Do you feel strongly that your work should be purposeful? If you answered yes to these questions, we want you on our team!

We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given.

At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.

As a Call Center Representative supporting our Health Interaction Center, your primary responsibility is to deliver exceptional customer service by relationship building, fact finding, and promoting solutions which are vital to providing an effortless experience to our members. You will do this by placing a high priority on all internal and external client needs via phone, email, and website channels. You will act with the highest integrity showing consistency between words and actions. The Call Center Representative takes work direction building confidence toward working independently.

To support your success, we offer an extensive benefits package – including a suite of medical, dental, health insurance and vision plans, paid time off, retirement savings options with dollar for dollar match, and a pension plan!

• Standard working hours are between 7:00 – 7:00 Central Time. No nights or weekends!!
• Remote opportunities available

• Manage customer contacts in a prompt, efficient manner providing correct, thorough responses to needs and requests.
• Treats each member with care by:
  • Actively listening
  • Clarifying purpose
  • Communicating in a clear, concise, and positive manner
  • Providing timely solutions
• Recognizes concerns and is proactive in avoiding member dissatisfaction by using resources and gathering necessary details to promote a positive resolution.
• Proactively builds upon business acumen by learning at a high-level the different products Thrivent has to offer. Through this acumen demonstrates the ability to connect members to the appropriate resource, i.e., Financial Representatives, Financial Advice Center or Thrivent Federal Credit Union.
• Demonstrates a positive and professional demeanor with each and every call, even in times of high call volumes. Each and every member is treated as your main priority.
• Advocates for Thrivent to current and future members articulating our corporate vision and membership benefits.
• Detail-oriented and agile in learning multiple procedures and computer applications.

• High school diploma or equivalent required. Post-Secondary education preferred.
• Excellent interpersonal skills.
• 2+ years prior customer service experience.
• Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset at the same time.
• Call center experience is preferred but not required.
• Series 6/7 license a plus
• Bilingual a plus
• Remote work available – Commute in your home!

• You will begin a 6 week paid training period upon starting. The training hours are 8:00 a.m. – 4:30 p.m. Central time. Need the ability to work a full time training schedule between the specified hours with minimum to no time off needs.
• Once training has been completed, flexibility to work a schedule between the hours of 7:00 a.m. – 7:00 p.m. Central. Monday through Friday, full time.
• Passion to serve others.
• Demonstrates resilience in the face of ambiguity, shifting priorities and rapid change. Thrives in a fast-paced environment and remains calm in stressful situations.