Call Center Interviewer 3

Abt Associates, Huntington, WV 25701, Openings : 1, Experience : Not Specified
Job Description :

Job Summary

Interviewers conduct scripted market research interviews by telephone or in person, for the purpose of gathering information and opinions on a variety of important topics. Documents quality issues and performance measures for management review. Abt Associates seeks a qualified Quality Assurance Monitor to support the Data Science, Surveys and Enabling Technologies Division. As a par-time employee, you will be expected to maintain a schedule of a minimum 32 hours per week and be available for evening/weekends. Option for remote work

• Provides assistance and training to lower-level employees. • Problems typically are not routine and require analysis to understand.

Key Roles and Responsibilities

  • Monitor market research interviewers for quality and compliance with applicable standards and regulations.
  • Evaluates and coach lower-level employees
  • Conduct scripted, computer-based survey interviews with high degree of accuracy and integrity
  • Maintain confidentiality of all collected data
  • Exercise courtesy and professionalism to all respondents.
  • Other duties as assigned by manager

Minimum Qualifications

High School Diploma + Four years of relevant experience, or Associates Degree + Two years of relevant experience

Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply.

Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment.

Last Date For Apply: 2022-07-24 12:07:32 Job Type : Full Time, Employment Type : PermanentExpired