Admissions Systems & Communications Analyst
Apply Here Job Description :
University Information Technology (UIT) Enterprise Application Support group is a team of dedicated IT professionals serving to bring departmental and UIT priorities together.
This position will play a key role in support of the customer relationship management software in the MSU Bozeman Admissions office and serve as the department reporting and technical expert for web marketing and admissions management. Additionally, as a direct report of the Enterprise Application Support Senior Manager this position will work closely with the UIT shared services to maintain UIT priorities. This position is full-time (40 hours a week) in-person on the MSU Bozeman campus.
Duties and Responsibilities
- Identify, develop, implement, and support comprehensive technical solutions for new and current Admissions processes.
- Manage and expand the customer relationship management (CRM) software (Anthology Reach and Radius) based on Office of Admissions and UIT priorities.
- Build and maintain email communication and scheduled engagement plans within the CRM.
- Facilitate use of CRM and technical solutions in support of Office of Admissions large-scale events and programs.
- Regularly produce reports in support of Office of Admissions operations.
- Manage, organize, interpret, and analyze large data sets of prospective, applicant, and admit populations.
- Build, maintain, and enhance student self service solutions.
- Develop, plan, and implement usability, accessibility, and search engine optimization improvements for the Office of Admission.
- Work with UIT ESG to manage integrations with third-party services and software.
- Perform other duties as needed in support of the Office of Admission and UIT shared services.
- Work within the four campus MSU structure to support Enterprise Applications including the Admissions CRM.
Required Qualifications – Experience, Education, Knowledge & Skills
- Education in computer science, information technology, or related field plus recent computer programming experience or an equivalent combination of education and experience.
- Experience with CRM administration and management.
- Demonstrated successful experience performing analysis of system specifications and developing requirements that lead to technical and software solutions.
- Demonstrated experience communicating effectively in a professional environment.
- Demonstrated experience troubleshooting and resolving functional technical software problems.
Preferred Qualifications – Experience, Education, Knowledge & Skills
- Experience working with strategic marketing and branding as they relate to admission marketing. Experience in target development and managing a large pipeline.
- Experience developing reports using SQL.
- Experience in Microsoft Dynamics and Microsoft Power Platform.
- Experience building web applications with PHP, MySQL, and JavaScript.
- Experience in higher education or complex multi-faceted organizations.
- Experience managing third party relationships to maintain technical solutions.
The Successful Candidate Will
- Have a comprehensive understanding of organization’s communications strategies.
- Have experience in effectively troubleshooting, supporting and developing CRM applications.
- Have a passion for technical marketing concepts.
- Maintain attention to detail, meet deadlines, and prioritize competing demands.
- Can work independently on a wide variety of tasks.
- Exercise good judgment, strong analysis, problem solving skills, and self-motivation while working on unique issues.
- Work productively in a team-oriented environment.
- Have strong written and verbal communication skills.
- Ability to provide exceptional customer service.
- Ability to positively and professionally represent the Office of Admissions, University Information Technology, and Montana State University.
Position Special Requirements/Additional Information This position is not eligible for sponsorship.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? No
Posting Detail Information Number of Vacancies 1
Desired Start Date Upon a successful search
Position End Date (if temporary)
Open Date
Close Date
Applications will be: Screening of applications will begin on May 3, 2024 however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
Diversity Statement
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html Last Date For Apply: 2024-08-06 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here
